ZigZag Returns & Exchanges
- Pricing
-
From $20/month. Free trial available.
- Highlights
- Use directly in Shopify admin
- Rating
- 4.8 (218)
- Developer
- ZigZag Global Ltd
Featured images gallery
Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds
With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks.
- Cross-border returns back to UK from 30+ countries internationally
- Auto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels
- One-click refund approval and auto-creation of new orders for exchanges
- Customisable notifications to keep customers informed on return progress
- Returns management dashboard to set your rules and windows, and get insights
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Evri
- USPS
- Yodel
- DPD
- UPS
- Royal Mail
Categories
Labels and packaging
Managing shipments
Pricing
External charges may be billed by ZigZag Global Ltd separately from your Shopify invoice. Learn more
Silver
$20 / month
Competitive carrier pricing with UPS, Evri, Yodel, DPD, Royal Mail and USPS
- 100 returns a month
- Evri, Yodel & DPD labels or upload own
- Portal
- Analytics
- Return window & rules
- Customer & retailer updates
- Shopify Plus Retailers Compatible
- & more
14-day free trial
Gold
$50 / month
Competitive carrier pricing with UPS, Evri, Yodel, DPD, Royal Mail and USPS
- 300 returns a month
- All features in Silver
- Auto one-click refunds
- Auto-exchange order creation
- Store credit
- Custom email templates
- Shopify Plus Retailers Compatible
- & more
14-day free trial
Platinum
$500 / month
Competitive carrier pricing with UPS, Evri, Yodel, DPD, Royal Mail and USPS
- 3500 returns per month
- All features in Silver & Gold plans
- Portal styling assistance
- 1 hour support response time
- Tech support
- Shopify Plus Retailers Compatible
- & more
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (218)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface that simplifies returns and exchanges, making it easy to manage high volumes of returns. The responsive customer support team is praised for effectively resolving issues. Features like customizable, branded returns pages enhance the professional look of merchants' stores. The free version offers essential features cost-effectively, and continuous updates show a commitment to improving user experience, especially beneficial for UK-based businesses.
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!
The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.
Support
App support provided by ZigZag Global Ltd.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, Shopify admin
-
View customers
Customer data
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View products
Inventory, products, or collections
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Edit orders
Merchant managed fulfillment, all order details, draft orders, or returns
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View and Sync Discounts
Discount codes and promotions
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View your Online Store
Pages on your Online Store or theme
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View Shopify admin
Legal policies
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Edit other data
Locations, Shopify Markets settings, or price rules
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