CX & Support
Considering adding either Freshchat or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Freshchat and Springboard to see which one is right for your ecommerce brand.
Freshchat is a messaging app for sales, support and customer engagement. Freshchat's most loved features include the FAQ section, the canned response solutions, and the messaging integrations with tools like Whatsapp, iMessage, Facebook Messenger.
Springboard is the customer service center thats acts as an extension of your support team. Springboard operates on a pay per ticket model and sources high quality customer service agents from North America.
- Engage customers in real-time with AI-powered chat on your ecommerce site.
- Customize chat widgets to seamlessly blend with your site’s design and brand.
- Automate responses and support with bots tailored to customer queries.
- Analyze chat interactions for insights on customer behavior and needs.
- Integrate with major ecommerce platforms for a unified customer view.
- Offer proactive chat invitations based on visitor behavior to increase conversions.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions.
- Enables real-time inventory management across multiple stores for efficiency.
- Supports sales representative tracking to enhance sales performance analysis.
- Provides real-time sales dashboards for up-to-date business insights.
- Allows for easy handling of returns, gift cards, coupons, and promotions.
- Integrates CRM and email for improved customer relationship management.
Freshchat's pricing starts at $19 per agent per month for the Growth plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $19 per agent per month Growth plan up to the $99 per agent per month Enterprise plan for larger businesses with more advanced customer service needs.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Freshchat is designed to streamline customer communications by integrating with a variety of platforms and tools. Notable integrations include:
- Shopify
- WordPress
- Slack
- Salesforce
- Zendesk
- Mailchimp
- Zapier
Springboard offers a range of integrations to help businesses streamline their customer support operations. Some of the most popular and relevant integrations include:
- Salesforce
- Zendesk
- Microsoft 365
- DocuSign
- Google Analytics 360
These highlight D2C brands from our database all currently leverage
Freshchat
in their tech stack:
MonosMonos is a Canadian luggage brand that offers high-quality, durable, and stylish luggage at an affordable price point. The brand is focused on mindful travel and sustainability, using the same materials as luxury luggage brands but selling directly to consumers to reduce costs. Monos luggage features aerospace-grade polycarbonate shells, waterproof interiors, and compression packing cubes.
UnderstatementUnderstatement was born from the desire to create women's underwear for women. Understatement set out to change an everyday necessity by creating underwear that feels as good as it looks. We share the vision of disrupting the underwear market and created an inclusive arena to lift up and pay homage to women!
APLAPL sits at the intersection of luxury and performance, creating the world's finest footwear for optimum comfort for all aspects of your lifestyle from training to travel and everything in between.
These highlight D2C brands from our database all currently leverage
Springboard
in their tech stack:
KulfiBeauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool HausFood
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
VybesBeverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.