CX & Support
Considering adding either Gladly or Termly to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gladly and Termly to see which one is right for your ecommerce brand.
Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.
Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, ePrivacy Regulation, and more.
- Centralize customer communication across channels into a single conversation.
- Offer personalized service by accessing a unified customer history.
- Utilize AI to predict and automate customer service responses efficiently.
- Enable customers to shop within the chat interface for immediate purchases.
- Streamline returns and exchanges directly through customer support channels.
- Analyze service performance with comprehensive, real-time reporting tools.
- Generate customized legal policies compliant with global laws for your ecommerce.
- Automatically update privacy policies to keep pace with changing regulations.
- Create tailored terms of service to protect your online store and users.
- Offer cookie consent management tools for GDPR and CCPA compliance.
- Implement disclaimer pages to limit liability and inform customers.
- Access a dashboard for easy policy management and updates.
Gladly's pricing starts at $150 per agent per month for the Support Hero plan. The plans are structured with increasing levels of functionality, ranging from the $150 per agent per month Support Hero plan up to the custom-priced Personalized Consultation plan for more advanced needs.
Termly's pricing starts at $13 per website per month for the Starter plan. The plans are structured with increasing levels of functionality, ranging from the $13 per website per month Starter plan up to a custom Agency plan for more advanced needs.
Gladly integrates with a variety of platforms to streamline customer service and satisfaction processes. Key integrations include:
- Shopify
- Magento
- Medallia Agent Connect
- Big Commerce
- Klaviyo
Termly does not currently offer many integrations for ecommerce merchants.
These highlight D2C brands from our database all currently leverageÂ
Gladly
 in their tech stack:
PepperPepper is here to celebrate small-chested bodies because they deserve love too. Pepper bras fit exceptionally well and are designed specifically for AA, A nad B cups.
KizikKizik burst onto the seen just a few years ago with their world-famous, hands-free slip-on shoes. They're stylish, convenient and even fun. Since they've launched, they have expanded into a bunch of different categories within shoes: casual, stylish, everyday and athletic...all with their awesome hands-free design.
GorjanaGorjana is a jewelry brand inspired by the laid-back sophistication of Laguna Beach, offering a diverse range of stylish and versatile pieces. Their collections include necklaces, earrings, bracelets, and rings, designed to be layered and personalized, reflecting a commitment to craftsmanship and contemporary elegance.
These highlight D2C brands from our database all currently leverageÂ
Termly
 in their tech stack:
Urban ArmourEveryday Carry
Urban Armor Gear (UAG) crafts rugged cases and mobile accessories designed for outdoor enthusiasts and urban adventurers, ensuring their devices are protected in extreme conditions. Their products, known for military-grade protection, are engineered to meet the demands of an active lifestyle while maintaining a balance of strength and style.
Lucky LadHealth & Wellness
Lucky Lad makes a miracle hangover recovery gummy to make your mornings less miserable.