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CX & Support
Considering adding either Gorgias or Zendesk to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gorgias and Zendesk to see which one is right for your ecommerce brand.
Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
- Gorgias provides a centralized helpdesk to manage customer inquiries across multiple ecommerce channels.
- The platform integrates with Shopify and other ecommerce platforms to access customer data and order history.
- Gorgias enables agents to process returns, update shipping, and generate discount codes directly from the helpdesk.
- AI-powered features like automated ticket triage, canned responses, and ticket prioritization boost efficiency.
- Gorgias offers detailed reporting on support metrics, agent performance, and the impact on revenue.
- The platform supports multiple communication channels, including email, chat, and social media, for omnichannel customer service.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
Gorgias offers a pricing model that starts at $50 per month for the Basic plan, which includes 300 tickets per month. The pricing scales up as the number of tickets increases, with additional charges of $40 per 100 tickets. Gorgias also offers Pro, Advanced, and Enterprise plans with more features and higher ticket volumes.
Gorgias offers a range of integrations to help ecommerce merchants streamline their customer service operations. Some of the key integrations include:
- Shopify
- Klaviyo
- Recharge
- Yotpo
- Okendo
- Narvar
- Skio
- Via
These highlight D2C brands from our database all currently leverageÂ
Gorgias
 in their tech stack:
Meble Furniture
Meble Furniture offers a wide range of modern furniture and home furnishings, including TV stands, entertainment centers, sideboards, wardrobes, bookcases, nightstands, dressers, tables, shelves, and sofas.
Athletic Brewing
Athletic Brewing is a pioneering non-alcoholic craft beer company founded in 2017 by Bill Shufelt and John Walker. Based in Milford, Connecticut, Athletic Brewing has quickly become the top-selling non-alcoholic beer brand in the U.S., capturing 19% of the market and selling over 250,000 barrels in 2022. The company uses a unique brewing process to create great-tasting, all-natural non-alcoholic beers suitable for health-conscious beer lovers looking to enjoy the taste of craft beer without the alcohol.
Yummy Extensions
Yummy Extensions is a luxury hair extensions brand founded in Texas that inspires beauty and confidence with its prestigious line of authentic human hair extensions. The brand offers a range of hair extensions designed to provide added volume, length, and versatility while mimicking the look and feel of natural hair.
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Pepper
Apparel
Pepper is here to celebrate small-chested bodies because they deserve love too. Pepper bras fit exceptionally well and are designed specifically for AA, A nad B cups.
Impala Skates
Lifestyle
Impala offers a range of recreational roller skates designed for fun and nostalgia. Founded with the mission of supporting a positive and encouraging community for skaters of all levels, Impala celebrates diversity and welcomes everyone, whether they're into roller skating, inline skating, or skateboarding.
The brand's roller skates feature a throwback design to the 70s, 80s, and 90s, bringing back the yesteryears of skate. Impala's range includes quad skates in various colors and styles, such as the Impala Quad Skate in Black Holographic, Cherry, Black, and Forest Green.
Oliver Cabell
Apparel
Oliver Cabell designs stylish, luxury shoes for men using old-school, Italian shoemaking methods. Their shoes are handcrafted and all made in Italy.
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Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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