CX & Support
Considering adding either Intercom or Reamaze to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Intercom and Reamaze to see which one is right for your ecommerce brand.
Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
- Automated, interactive onboarding to keep new users engaged within your product.
- Outbound messaging capabilities to proactively notify customers of issues and updates.
- Omnichannel support through email, SMS, and in-app messenger for seamless customer experiences.
- AI-powered chatbot to instantly resolve 50% of customer questions and reduce support volume.
- Integrations with popular ecommerce platforms like Shopify to streamline customer data and order tracking.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
Intercom's pricing starts at $39 per month for the Essential plan, which includes access to Intercom's AI chatbot and basic customer support features. The company offers two additional plans - Advanced at $99 per month and Expert at $139 per month - which provide more advanced automation and messaging capabilities. Intercom's pricing is based on the number of seats required and includes additional usage-based charges for features like WhatsApp, SMS, and email campaigns.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Intercom offers a wide range of integrations that allow businesses to connect their various tools and platforms. Some of the most popular and relevant integrations include:
- Zapier
- Google Sheets
- Webhooks
- Filter by Zapier
- HubSpot
- Salesforce
- Stripe
- Zendesk
Reamaze integrates with a wide range of platforms to offer comprehensive support and engagement solutions. Key integrations include:
- Shopify
- Magento
- WooCommerce
- Slack
- Mailchimp
- Stripe
- Zapier
These highlight D2C brands from our database all currently leverage
Intercom
in their tech stack:
Manly BandsManly Bands crafts unique and stylish men's wedding bands. Founded with the belief that men deserve exceptional choices when it comes to their wedding jewelry, Manly Bands offers a diverse collection of rings crafted from high-quality materials such as tungsten, titanium, and precious metals. With customizable options and a focus on craftsmanship and comfort, Manly Bands provides grooms-to-be with the perfect symbol of their love and commitment.
Born PrimitiveBorn Primitive offers an extensive collection of patriot inspired workout clothing for men and women
Joy OrganicsJoy Organics offers a variety of premium CBD products, including CBD tinctures, salves, gummies, softgels and more.
These highlight D2C brands from our database all currently leverage
Reamaze
in their tech stack:
SimfortPersonal Care
Simfort manufacturers premium men's hair care products to boost hair growth.
BlissyHome
Blissy is a brand that specializes in the production of silk pillowcases and other silk bedding products. Silk pillowcases are known for their luxurious feel and several potential benefits for skin and hair.
RoarkFitness
Roark is a men's clothes, bags and accessories born on the road - inspired by the founders expeditions in search of Roark.