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CX & Support
Considering adding either One Pilot or Zipchat AI to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between One Pilot and Zipchat AI to see which one is right for your ecommerce brand.
Outsourced customer care, done right. Bring answers to your users. 100% human, instant and 24/7. Across all channels. Native agents.
Zipchat AI offers a smart AI chatbot designed for boosting sales and improving customer service in e-commerce. It quickly learns about your products and shop to give personalized help and product suggestions. This means more sales and happy customers. Zipchat AI is designed for e-commerce and integrates perfectly with Shopify, making it easy to use. It's all about helping your store sell more and keep customers satisfied, 24/7. All 100% handled by your custom AI, set-up in less than 3 minutes.
- Leverage AI and human expertise to manage customer support tickets efficiently.
- Offer 24/7 multichannel support, including email, chat, and social media.
- Automate common queries with AI while escalating complex issues to humans.
- Integrate seamlessly with major ecommerce platforms for a cohesive workflow.
- Provide real-time analytics to monitor customer satisfaction and team performance.
- Customize support solutions to fit your brand's unique needs and challenges.
- Train ZipChat in just 3 minutes and automate customer interactions efficiently.
- Offers multilingual support to cater to global customers in over 90 languages.
- Utilizes advanced scraping technology for precise and instant answers.
- ZipChat's AI improves over time, learning from each conversation to enhance future interactions.
- Provides a no-code setup, making it accessible for e-commerce businesses without technical expertise.
- Customizable chat interface ensures consistency with your brand's aesthetics.
One Pilot's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
Zipchat AI's pricing starts at $49 per month for the Starter plan, which includes 500 replies per month, 1,000 webpages stored, and 2 stores. The plans are structured with increasing levels of functionality and reply/storage capacity, ranging from the $49 per month Starter plan up to the $499 per month Scale plan for larger businesses with more advanced customer service needs.
One Pilot is engineered to enhance customer support through seamless integrations with leading ecommerce and support platforms. Popular integrations include:
- Shopify
- Magento
- WooCommerce
- BigCommerce
- Zendesk
- Freshdesk
These highlight D2C brands from our database all currently leverage
One Pilot
in their tech stack:
Birchbox
Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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