CX & Support
Considering adding either Reamaze or Freshchat to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Reamaze and Freshchat to see which one is right for your ecommerce brand.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
Freshchat is a messaging app for sales, support and customer engagement. Freshchat's most loved features include the FAQ section, the canned response solutions, and the messaging integrations with tools like Whatsapp, iMessage, Facebook Messenger.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
- Engage customers in real-time with AI-powered chat on your ecommerce site.
- Customize chat widgets to seamlessly blend with your site’s design and brand.
- Automate responses and support with bots tailored to customer queries.
- Analyze chat interactions for insights on customer behavior and needs.
- Integrate with major ecommerce platforms for a unified customer view.
- Offer proactive chat invitations based on visitor behavior to increase conversions.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Freshchat's pricing starts at $19 per agent per month for the Growth plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $19 per agent per month Growth plan up to the $99 per agent per month Enterprise plan for larger businesses with more advanced customer service needs.
Reamaze integrates with a wide range of platforms to offer comprehensive support and engagement solutions. Key integrations include:
- Shopify
- Magento
- WooCommerce
- Slack
- Mailchimp
- Stripe
- Zapier
Freshchat is designed to streamline customer communications by integrating with a variety of platforms and tools. Notable integrations include:
- Shopify
- WordPress
- Slack
- Salesforce
- Zendesk
- Mailchimp
- Zapier
These highlight D2C brands from our database all currently leverage
Reamaze
in their tech stack:
SimfortSimfort manufacturers premium men's hair care products to boost hair growth.
BlissyBlissy is a brand that specializes in the production of silk pillowcases and other silk bedding products. Silk pillowcases are known for their luxurious feel and several potential benefits for skin and hair.
RoarkRoark is a men's clothes, bags and accessories born on the road - inspired by the founders expeditions in search of Roark.
These highlight D2C brands from our database all currently leverage
Freshchat
in their tech stack:
MonosLuggage
Monos is a Canadian luggage brand that offers high-quality, durable, and stylish luggage at an affordable price point. The brand is focused on mindful travel and sustainability, using the same materials as luxury luggage brands but selling directly to consumers to reduce costs. Monos luggage features aerospace-grade polycarbonate shells, waterproof interiors, and compression packing cubes.
UnderstatementApparel
Understatement was born from the desire to create women's underwear for women. Understatement set out to change an everyday necessity by creating underwear that feels as good as it looks. We share the vision of disrupting the underwear market and created an inclusive arena to lift up and pay homage to women!
APLApparel
APL sits at the intersection of luxury and performance, creating the world's finest footwear for optimum comfort for all aspects of your lifestyle from training to travel and everything in between.