CX & Support
Considering adding either Richpanel or Freshchat to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Richpanel and Freshchat to see which one is right for your ecommerce brand.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.
Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
Freshchat is a messaging app for sales, support and customer engagement. Freshchat's most loved features include the FAQ section, the canned response solutions, and the messaging integrations with tools like Whatsapp, iMessage, Facebook Messenger.
- Centralize customer support from email, chat, and social media into one platform.
- Automate service with AI bots for common inquiries, freeing up staff for complex cases.
- Offer self-service options through a customizable Help Center integrated on your site.
- Personalize customer interactions with a unified view of their purchase history.
- Generate detailed reports on support performance, customer satisfaction, and trends.
- Seamlessly integrate with leading ecommerce platforms for streamlined operations.
- Engage customers in real-time with AI-powered chat on your ecommerce site.
- Customize chat widgets to seamlessly blend with your site’s design and brand.
- Automate responses and support with bots tailored to customer queries.
- Analyze chat interactions for insights on customer behavior and needs.
- Integrate with major ecommerce platforms for a unified customer view.
- Offer proactive chat invitations based on visitor behavior to increase conversions.
Richpanel's pricing starts at $9 per month for the Base plan, which includes 3 users. The plans are structured with increasing levels of functionality and user counts, ranging from the $9 per month Base plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Freshchat's pricing starts at $19 per agent per month for the Growth plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $19 per agent per month Growth plan up to the $99 per agent per month Enterprise plan for larger businesses with more advanced customer service needs.
Richpanel offers a wide range of integrations to help businesses streamline their customer support operations. Some of the most popular and relevant integrations include:
- Shopify
- Aircall
- Hubspot
- Instagram
- Facebook
- Klaviyo
- Amazon
Freshchat is designed to streamline customer communications by integrating with a variety of platforms and tools. Notable integrations include:
- Shopify
- WordPress
- Slack
- Salesforce
- Zendesk
- Mailchimp
- Zapier
These highlight D2C brands from our database all currently leverage
Richpanel
in their tech stack:
SeneSene offers custom-made, sizeless jeans designed to provide a flattering fit for people of all shapes and sizes, using a thorough quiz and AI to ensure the perfect match. Sene emphasizes sustainable and ethical practices, including a commitment to reducing waste through unlimited remakes and alterations.
BrezBrez is a next-gen social tonic with THC, CBD, and Lion's Mane to elevate every moment.
RejuviaRejuvia's all-natural oral sprays help you fall asleep faster, feel less stressed during the day and live a happier life. The oral sprays are formulated with organic, clinically-backed ingredients.
These highlight D2C brands from our database all currently leverage
Freshchat
in their tech stack:
MonosLuggage
Monos is a Canadian luggage brand that offers high-quality, durable, and stylish luggage at an affordable price point. The brand is focused on mindful travel and sustainability, using the same materials as luxury luggage brands but selling directly to consumers to reduce costs. Monos luggage features aerospace-grade polycarbonate shells, waterproof interiors, and compression packing cubes.
UnderstatementApparel
Understatement was born from the desire to create women's underwear for women. Understatement set out to change an everyday necessity by creating underwear that feels as good as it looks. We share the vision of disrupting the underwear market and created an inclusive arena to lift up and pay homage to women!
APLApparel
APL sits at the intersection of luxury and performance, creating the world's finest footwear for optimum comfort for all aspects of your lifestyle from training to travel and everything in between.