CX & Support
Considering adding either Termly or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Termly and Retently to see which one is right for your ecommerce brand.
Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, ePrivacy Regulation, and more.
Redefine your customer experience with Retently. Collect valuable customer experience data - NPS, CSAT and CES feedback - across all touchpoints, spot trends and understand the key drivers impacting CX.
- Generate customized legal policies compliant with global laws for your ecommerce.
- Automatically update privacy policies to keep pace with changing regulations.
- Create tailored terms of service to protect your online store and users.
- Offer cookie consent management tools for GDPR and CCPA compliance.
- Implement disclaimer pages to limit liability and inform customers.
- Access a dashboard for easy policy management and updates.
- Personalize surveys using variables for higher open and response rates.
- Offer multi-language surveys fully customizable to your needs.
- Track and A/B test surveys for increased engagement and response rates.
- Manage feedback efficiently with advanced collaboration and analysis tools.
- Ensure email deliverability with automated email cleanup before survey distribution.
- Compare your NPS with industry benchmarks to see where you stand.
Termly's pricing starts at $13 per website per month for the Starter plan. The plans are structured with increasing levels of functionality, ranging from the $13 per website per month Starter plan up to a custom Agency plan for more advanced needs.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Termly does not currently offer many integrations for ecommerce merchants.
The most popular and relevant integrations offered by Retently include:
- Zapier
- Salesforce
- Slack
- Microsoft Teams
- Klaviyo
- ActiveCampaign
- MailChimp
- Gorgias
- Zendesk
- Freshdesk
These highlight D2C brands from our database all currently leverage
Termly
in their tech stack:
Urban ArmourUrban Armor Gear (UAG) crafts rugged cases and mobile accessories designed for outdoor enthusiasts and urban adventurers, ensuring their devices are protected in extreme conditions. Their products, known for military-grade protection, are engineered to meet the demands of an active lifestyle while maintaining a balance of strength and style.
Lucky LadLucky Lad makes a miracle hangover recovery gummy to make your mornings less miserable.
These highlight D2C brands from our database all currently leverage
Retently
in their tech stack:
PSDApparel
PSD offers premium, affordable underwear made by and built for athletes, trendsetters, or people who just really love underwear.
ManukoraFood
Manukora is a purpose led Manuka company. It makes Mānuka honey products that come in jars, squeeze bottles, and even on-the-go packets.
FellowHome
If you're looking for a badass matte black coffee kit - you're in luck. Fellow sells sleek coffee grinders, tea kettles, mugs and pour over kits so you can swiftly make yourself some coffee, in style.