How can we help you build a better app stack?
Oops! Something went wrong while submitting the form.
CX & Support
Considering adding either Tidio or Help Scout to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Tidio and Help Scout to see which one is right for your ecommerce brand.
Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
- Deploy AI chatbots for instant customer support and lead capture 24/7.
- Engage visitors in real-time with live chat directly on your ecommerce site.
- Automate communication with predefined triggers for cart abandonment and upsells.
- Analyze visitor behavior with real-time tracking for personalized interactions.
- Seamlessly integrate with major ecommerce platforms for a unified workflow.
- Customize chat widgets to align with your brand’s aesthetics and messaging.
- Centralize emails, chats, and calls into a single platform for streamlined support.
- Offer self-service options through an intuitive knowledge base and FAQs.
- Personalize customer interactions using detailed profiles and history.
- Automate workflows and responses to increase support team efficiency.
- Measure satisfaction and gather feedback directly through support interactions.
- Integrate seamlessly with ecommerce platforms for a unified customer view.
Tidio's pricing starts at $19 per month for the Communicator plan, which includes live chat, chatbots, and email support features. The plans are structured with increasing levels of functionality, ranging from the $19 per month Communicator plan up to the custom-priced Tidio+ plan for more advanced needs.
Help Scout's pricing starts at $20 per user per month for the Standard plan. The plans are structured with increasing levels of functionality, ranging from the $20 per user per month Standard plan up to the $40 per user per month Plus plan, which includes additional features like custom reports and unlimited reporting history.
Tidio seamlessly integrates with various platforms and services, enhancing communication and marketing strategies. Notable integrations include:
- Shopify
- WordPress
- Squarespace
- WIX
- Magento
- BigCommerce
- PrestaShop
- WooCommerce
These highlight D2C brands from our database all currently leverageÂ
Tidio
 in their tech stack:
Dose
Dose crafts expertly formulated organic wellness shots, combining potent, clean ingredients in clinically-researched dosages to support a healthier body daily. Their product line, free from sugar and calories, includes turmeric, aloe vera, elderberry, and milk thistle, boasting enhanced bioavailability and strength. Emphasizing a holistic approach to health, Dose aims to deliver the most effective wellness shots for those seeking natural, functional support for their liver, immunity, skin, and more, backed by a passion for holistic living and natural medicine.
Kaged
Kaged is a brand focused on providing premium, health-focused sports nutrition products that are backed by science. Their mission is to help customers achieve their fitness goals by offering supplements made with high-quality, clean ingredients in effective doses, supporting both performance and health.
These highlight D2C brands from our database all currently leverageÂ
Help Scout
 in their tech stack:
Wisp
Health & Wellness
Wisp is healthcare on your terms — get treatment from their doctors to your doorstep. Specifically focused on sexual healthcare & committed to making that inclusive, cost-effective, and accessible—for everyone.
Jimmy Joy
Food
Jimmy Joy is pioneering a new set of nutritious foods packed with all your daily nutrients and vitamins. Jimmy Joy makes shakes, bars, and drinks that range from sweet to savory (think flavors like vanilla and pizza!)
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
Explore Deals
Discover the best apps and tools to grow your direct to consumer brand.