CX & Support
Considering adding either Zendesk or Freshchat to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and Freshchat to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
Freshchat is a messaging app for sales, support and customer engagement. Freshchat's most loved features include the FAQ section, the canned response solutions, and the messaging integrations with tools like Whatsapp, iMessage, Facebook Messenger.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Engage customers in real-time with AI-powered chat on your ecommerce site.
- Customize chat widgets to seamlessly blend with your site’s design and brand.
- Automate responses and support with bots tailored to customer queries.
- Analyze chat interactions for insights on customer behavior and needs.
- Integrate with major ecommerce platforms for a unified customer view.
- Offer proactive chat invitations based on visitor behavior to increase conversions.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Freshchat's pricing starts at $19 per agent per month for the Growth plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $19 per agent per month Growth plan up to the $99 per agent per month Enterprise plan for larger businesses with more advanced customer service needs.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
Freshchat is designed to streamline customer communications by integrating with a variety of platforms and tools. Notable integrations include:
- Shopify
- WordPress
- Slack
- Salesforce
- Zendesk
- Mailchimp
- Zapier
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Rare BeautyRare Beauty is an inclusive, vegan, and cruelty-free makeup brand founded by singer and actress Selena Gomez in 2020. The brand aims to break down unrealistic standards of perfection and promote mental health initiatives. Rare Beauty offers a diverse range of 48 foundation and concealer shades, as well as other makeup products like liquid blush, lip oils, and body care.
RaeRae Wellness is a wellness brand that offers pure and powerful supplements designed to support overall well-being. Founded in 2017, Rae Wellness provides affordable supplements made with high-quality ingredients to make wellness accessible to everyone. Rae offers a wide range of supplements, including pre- and probiotics, multivitamins, and supplements for sleep, stress, and energy.
PepperPepper is here to celebrate small-chested bodies because they deserve love too. Pepper bras fit exceptionally well and are designed specifically for AA, A nad B cups.
These highlight D2C brands from our database all currently leverageÂ
Freshchat
 in their tech stack:
MonosLuggage
Monos is a Canadian luggage brand that offers high-quality, durable, and stylish luggage at an affordable price point. The brand is focused on mindful travel and sustainability, using the same materials as luxury luggage brands but selling directly to consumers to reduce costs. Monos luggage features aerospace-grade polycarbonate shells, waterproof interiors, and compression packing cubes.
UnderstatementApparel
Understatement was born from the desire to create women's underwear for women. Understatement set out to change an everyday necessity by creating underwear that feels as good as it looks. We share the vision of disrupting the underwear market and created an inclusive arena to lift up and pay homage to women!
APLApparel
APL sits at the intersection of luxury and performance, creating the world's finest footwear for optimum comfort for all aspects of your lifestyle from training to travel and everything in between.