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CX & Support
Considering adding either Zendesk or One Pilot to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and One Pilot to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Leverage AI and human expertise to manage customer support tickets efficiently.
- Offer 24/7 multichannel support, including email, chat, and social media.
- Automate common queries with AI while escalating complex issues to humans.
- Integrate seamlessly with major ecommerce platforms for a cohesive workflow.
- Provide real-time analytics to monitor customer satisfaction and team performance.
- Customize support solutions to fit your brand's unique needs and challenges.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Rare Beauty
Rare Beauty is an inclusive, vegan, and cruelty-free makeup brand founded by singer and actress Selena Gomez in 2020. The brand aims to break down unrealistic standards of perfection and promote mental health initiatives. Rare Beauty offers a diverse range of 48 foundation and concealer shades, as well as other makeup products like liquid blush, lip oils, and body care.
Rae
Rae Wellness is a wellness brand that offers pure and powerful supplements designed to support overall well-being. Founded in 2017, Rae Wellness provides affordable supplements made with high-quality ingredients to make wellness accessible to everyone. Rae offers a wide range of supplements, including pre- and probiotics, multivitamins, and supplements for sleep, stress, and energy.
These highlight D2C brands from our database all currently leverageÂ
One Pilot
 in their tech stack:
Birchbox
Personal Care
Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.
Moju
Beverage
It shouldn’t take a lightning bolt to feel the power of nature. Thankfully, MOJU has bottled a better way. Active, grown, functional ingredients to help you take on any challenge.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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