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CX & Support
Considering adding either Zendesk or Reamaze to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and Reamaze to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Impala Skates
Impala offers a range of recreational roller skates designed for fun and nostalgia. Founded with the mission of supporting a positive and encouraging community for skaters of all levels, Impala celebrates diversity and welcomes everyone, whether they're into roller skating, inline skating, or skateboarding.
The brand's roller skates feature a throwback design to the 70s, 80s, and 90s, bringing back the yesteryears of skate. Impala's range includes quad skates in various colors and styles, such as the Impala Quad Skate in Black Holographic, Cherry, Black, and Forest Green.
Oliver Cabell
Oliver Cabell designs stylish, luxury shoes for men using old-school, Italian shoemaking methods. Their shoes are handcrafted and all made in Italy.
These highlight D2C brands from our database all currently leverageÂ
Reamaze
 in their tech stack:
Blissy
Home
Blissy is a brand that specializes in the production of silk pillowcases and other silk bedding products. Silk pillowcases are known for their luxurious feel and several potential benefits for skin and hair.
Roark
Fitness
Roark is a men's clothes, bags and accessories born on the road - inspired by the founders expeditions in search of Roark.
Cann
Beverage
Cann gives everyone from the cannabis curious to the cannabis connoisseur a social beverage alternative that is better for the mind and body. Soon, there will be beer, wine and Cann at every social occasion.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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