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CX & Support
Considering adding either Zendesk or Solvvy to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and Solvvy to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Leverage AI to provide instant, accurate answers to customer support questions.
- Integrate seamlessly with your website for a smooth self-service experience.
- Escalate complex issues to human agents while maintaining context.
- Analyze customer interactions to continuously improve the AI's accuracy.
- Customize the interface to match your brand’s look and feel.
- Offer multilingual support to accommodate a diverse customer base.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Solvvy provides custom pricing for their software, with plans structured based on the number of customer service requests a business receives per year. The pricing starts with a plan for businesses with fewer than 50,000 customer service requests per year, and scales up to custom pricing for enterprises with over 500,000 requests annually or more complex requirements.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Impala Skates
Impala offers a range of recreational roller skates designed for fun and nostalgia. Founded with the mission of supporting a positive and encouraging community for skaters of all levels, Impala celebrates diversity and welcomes everyone, whether they're into roller skating, inline skating, or skateboarding.
The brand's roller skates feature a throwback design to the 70s, 80s, and 90s, bringing back the yesteryears of skate. Impala's range includes quad skates in various colors and styles, such as the Impala Quad Skate in Black Holographic, Cherry, Black, and Forest Green.
Oliver Cabell
Oliver Cabell designs stylish, luxury shoes for men using old-school, Italian shoemaking methods. Their shoes are handcrafted and all made in Italy.
These highlight D2C brands from our database all currently leverageÂ
Solvvy
 in their tech stack:
Love Wellness
Health & Wellness
Love Wellness supplements are made with clean ingredients to support specific self-care issues.
ButcherBox
Food
ButcherBox delivers 100% grass-fed, grass-finished beef; free-range organic chicken; heritage-breed pork, wild-caught seafood, and more directly to members' doors.
The Black Tux
Apparel
The Black Tux designs and manufactures modern and timeless rental suits and tuxedos that actually fit—made of natural fabrics, ordered online, and delivered for free.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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