The 14 best CRM tools in eCommerce

CRM

Tools for eCommerce

Klaviyo

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.

CRM

Channel Marketing

used by

984

brands

Intercom

Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.

CRM

Push notifications

Customer Support

used by

brands

Kustomer

Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized conversations. Kustomer keeps track of customer information such as purchase behavior, site behavior and conversations to give support agents the tools they need to assist customers.

CRM

Channel Marketing

used by

brands

Hubspot

HubSpot is an award-winning inbound sales, marketing, service, and CRM platform, that helps businesses implement inbound in their businesses. It's used across all industries, but for eCommerce it's typically integrated with WooCommerce.

CRM

Channel Marketing

used by

brands

Omnisend

Omnisend is an omnichannel marketing automation platform for ecommerce businesses. Omnisend allows you to add several channels to the same automation workflow for seamless communication via email, SMS, web push notifications, and more.

CRM

Channel Marketing

used by

brands

Customer Tagger

Customer Tagger lets you create multi-condition workflows to apply and remove tags to customer records based on buyer behaviour. Create customer segments and trigger actions across different marketing platforms. From there, tailor the communications with customers based lifecycle.

CRM

Customer data

Analytics

used by

brands

Ometria

Ometria is a a smart email service provider (ESP). Ometria brings together data to build a profile of each shopper. Their AI starts to predict certain customer traits and then the marketing platform enables you to create personalized marketing experiences across relevant channels and touchpoints.

CRM

Email marketing

Channel Marketing

used by

brands

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.

CRM

Omnichannel

Channel Marketing

used by

brands

Drip

Drip enables merchants to send the right messages to the right customer groups on the best channel (email, SMS, chatbot). The customer groups can be defined on the basis of segments, activities, demographics and more. Drip’s website tracking tracks customer activity and loyalty through simple dashboards.

Omnichannel

CRM

Channel Marketing

used by

brands

SendinBlue

SendinBlue is a CRM solution. With their tool, you can send emails, SMS, and even on-site chat messages seamlessly. Customers typically use their automated and transactional emails. But they've got a bunch of segmentation features that are useful as well as simple landing page build functionality.

CRM

Channel Marketing

used by

brands

Braze

Braze is a cross-platform messaging solution built for today’s on-demand, always-connected customers. Access live views of every customer, enable intuitive customer journey building and receive insights on how to steer conversations with every customer.

Omnichannel

CRM

Channel Marketing

used by

brands

Sailthru

Sailthru helps you engage your customers with personalized experiences across Email, Mobile, and Web. You’re in good hands with the largest sender of personalized email in the world.

CRM

Channel Marketing

used by

brands

Iterable

Iterable is the growth marketing platform that enables brands to create, execute and optimize campaigns to power customer engagement across email, push, SMS, in-app and more. An integrated, cross-channel solution—built for marketers, trusted by engineers, designed with intelligence.

CRM

Channel Marketing

used by

brands

Drift

With Drift’s deep integrations with your sales and marketing platforms, you can engage every website visitor with an instant, personalized experience based on who they are, where they came from, and how they’ve already interacted with your company.

Omnichannel

CRM

Channel Marketing

used by

brands