Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Zendesk Sunshine (formerly Smooch) is a CRM tool focused on conversational commerce. With Sunshine, you can communicate with your customers across any channel quite seamlessly. From SMS, to Telegram, Facebook chat, Whatsapp and Twitter - You can centralize all of your communications in one place.

Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.

Tidio offers chatbot solutions for businesses. You can connect all of your channels to your account, enabling to answer all enquiries via one app. You can create automations such as offering set answers when a customer asks about package tracking.

Olark is a chatbot solution engineered to make it easy to connect with customers. Key features include custom pre-chat forms, triggered messages, offline messaging and transcript archiving.

Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.

Give customers instant answers. Streamline customer support with knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use.

Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.

Freshchat is a messaging app for sales, support and customer engagement. Freshchat's most loved features include the FAQ section, the canned response solutions, and the messaging integrations with tools like Whatsapp, iMessage, Facebook Messenger.

Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.

Solvvy is a next-gen chatbot. It combines fast, accurate answers with custom no-code workflows and advanced analytics. Configure the chatbot to deliver answers based on common queries, create workflows for more complex questions and dig into analytics to optimise how to serve your customers.

Ada is the new front line of your customer experience, empowering businesses to provide personalized experiences at scale - in a snap! Ada's no-code, AI chatbot improves CX, reduces costs, and drives revenue - while freeing live agents to have greater impact.

Boostopia is an all-in-one support operations platform that unlocks the power of your support data to transform both your team and customer experience. It helps you uncover insights on how to increase efficiency in answering tickets.

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox.

Live chat software built just for eCommerce stores. Mochi lets Shopify stores talk with customers in real time using web chat or text messaging.

Chat with customers remotely and track how conversations turn into sales, both in-store and online.

A customer service tool tailor-made for SME eCommerce brands. It comes equipped with powerful features at an affordable price while being ridiculously simple to use.

Ruby’s here to answer your calls and connect with your website visitors, so you can focus on your business. We never call in sick. We never go on vacation. We are always on.