Customer Support
Tools
Zendesk

Zendesk

Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

used by
257
brands
Gorgias

Gorgias

Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

used by
205
brands
Smooch

Smooch

Zendesk Sunshine (formerly Smooch) is a CRM tool focused on conversational commerce. With Sunshine, you can communicate with your customers across any channel quite seamlessly. From SMS, to Telegram, Facebook chat, Whatsapp and Twitter - You can centralize all of your communications in one place.

used by
128
brands
Intercom

Intercom

Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.

used by
119
brands
Ruby

Ruby

Ruby’s here to answer your calls and connect with your website visitors, so you can focus on your business. We never call in sick. We never go on vacation. We are always on.

used by
91
brands
Tidio

Tidio

Tidio offers chatbot solutions for businesses. You can connect all of your channels to your account, enabling to answer all enquiries via one app. You can create automations such as offering set answers when a customer asks about package tracking.

used by
70
brands
Olark

Olark

Olark is a chatbot solution engineered to make it easy to connect with customers. Key features include custom pre-chat forms, triggered messages, offline messaging and transcript archiving.

used by
62
brands
Help Scout

Help Scout

Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.

used by
34
brands
HelpDocs

HelpDocs

Give customers instant answers. Streamline customer support with knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use.

used by
25
brands
Reamaze

Reamaze

Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.

used by
23
brands
Freshchat

Freshchat

Freshchat is a messaging app for sales, support and customer engagement. Freshchat's most loved features include the FAQ section, the canned response solutions, and the messaging integrations with tools like Whatsapp, iMessage, Facebook Messenger.

used by
21
brands
Gladly

Gladly

Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.

used by
20
brands
Solvvy

Solvvy

Solvvy is a next-gen chatbot. It combines fast, accurate answers with custom no-code workflows and advanced analytics. Configure the chatbot to deliver answers based on common queries, create workflows for more complex questions and dig into analytics to optimise how to serve your customers.

used by
14
brands
Ada Support

Ada Support

Ada is the new front line of your customer experience, empowering businesses to provide personalized experiences at scale - in a snap! Ada's no-code, AI chatbot improves CX, reduces costs, and drives revenue - while freeing live agents to have greater impact.

used by
7
brands
Happy Fox Chat

Happy Fox Chat

Assist Website Visitors in Seconds Not Hours. Chat with your website visitors in real-time and increase sales. You can start selling and increase conversions by setting up a live chat widget.

used by
4
brands
Freshsales

Freshsales

Freshsales is a CRM solution that helps businesses manage their interactions with existing and potential customers. Features include one-click phone, sales lead tracking, sales management, event tracking and more.

used by
3
brands
Chatlio

Chatlio

Chatlio is the best way to chat with your customers using Slack. It integrates easily with your website and allows you to communicate with your customers directly from Slack.

used by
3
brands
Boostopia

Boostopia

Boostopia is an all-in-one support operations platform that unlocks the power of your support data to transform both your team and customer experience. It helps you uncover insights on how to increase efficiency in answering tickets.

used by
3
brands
Mochi

Mochi

Live chat software built just for eCommerce stores. Mochi lets Shopify stores talk with customers in real time using web chat or text messaging.

used by
1
brands
Reamaze for Shopify

Reamaze for Shopify

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox.

used by
1
brands
Endear

Endear

Chat with customers remotely and track how conversations turn into sales, both in-store and online.

used by
1
brands
DelightChat

DelightChat

A customer service tool tailor-made for SME eCommerce brands. It comes equipped with powerful features at an affordable price while being ridiculously simple to use.

used by
1
brands
HelpCrunch

HelpCrunch

HelpCrunch is a customer service solution which helps you stay connected with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM.

used by
0
brands
Aircall

Aircall

Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people.

used by
0
brands
Tawk

Tawk

Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves. It's packed with features including video chats, group messaging, unlimited agents and more.

used by
0
brands
GetJist

GetJist

Gist offers a complete CRM platform with all the tools and integrations you need to grow better - whether you want to increase leads, accelerate sales, engage and onboard customers or streamline customer service.

used by
0
brands