What is Gorgias?

Gorgias is a comprehensive customer support platform designed specifically for ecommerce brands. It streamlines customer service operations, increases efficiency, and helps brands provide exceptional customer experiences by integrating various communication channels and automating repetitive tasks.

Centralized Customer Support

Gorgias consolidates all customer interactions from different channels, including email, live chat, social media, and SMS, into a single, easy-to-use dashboard. This centralization ensures that support agents have a complete view of customer interactions, allowing for more personalized and efficient responses.

Automation and Efficiency

Gorgias leverages automation to handle repetitive tasks and common customer inquiries. With features like automated responses, tagging, and macros, support agents can focus on more complex issues, improving response times and overall productivity. 

Integration with Ecommerce Tools

Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, Magento, and BigCommerce, as well as other essential tools such as Yotpo for reviews, Recharge for subscription management, and Klaviyo for email marketing. 

Enhancing Customer Engagement

With Gorgias, ecommerce brands can engage customers more effectively by providing timely and relevant responses. The platform supports personalized messaging and helps brands manage customer interactions proactively, leading to higher satisfaction rates and stronger customer loyalty.

Gorgias Pricing

Gorgias is a very expensive tool to include in your stack. Gorgias offers tiered pricing plans based on the number of support tickets processed monthly. This flexible pricing structure allows businesses of all sizes to find a plan that fits their needs and budget. They also are rolling out a cost-per-click model for customer support tickets. Additionally, Gorgias provides a free trial, enabling brands to explore its features before committing to a subscription.