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Gorgias

Two Months For Free
Gorgias
CX & Support

Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Gorgias

Gorgias Alternatives

Gorgias Media

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Gorgias Pricing

Gorgias’ Helpdesk plan at $300/month includes 100+ integrations and multi-channel support, with the Automate plan at $375/month offering advanced macros and live chat.
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
All Price Plans Include:
Helpdesk
Macros
100+ Integrations
Multi-Channel
Live Chat
Pay Per Ticket

Key Brands Leveraging Gorgias

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Top Brands
CX & Support

Gorgias

Modern customer support & help desk tool
Learn More

What is Gorgias?

Gorgias is a comprehensive customer support platform designed specifically for ecommerce brands. It streamlines customer service operations, increases efficiency, and helps brands provide exceptional customer experiences by integrating various communication channels and automating repetitive tasks.

Centralized Customer Support

Gorgias brings every customer support channel—email, social, live chat, and more—into one platform, letting you manage all interactions in one place. With seamless integrations into Shopify and other tools, teams can efficiently handle orders, refunds, and customer inquiries, all while viewing full customer data to personalize responses. This centralization ensures that support agents have a complete view of customer interactions, allowing for more personalized and efficient responses.

Automation and Efficiency

Gorgias' AI handles repetitive tickets like shipping or order updates, freeing up your team for high-value conversations. The AI is customizable to your brand voice and policies, ensuring personalized and accurate responses. Gorgias leverages automation to handle repetitive tasks and common customer inquiries. With features like automated responses, tagging, and macros, support agents can focus on more complex issues, improving response times and overall productivity. 

Automate responses for common inquiries and guide customers to solutions in real-time. Gorgias' branching flows help answer questions, recommend products, and update orders—keeping customers engaged and your team efficient.

Integration with Ecommerce Tools

Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, Magento, and BigCommerce, as well as other essential tools such as Yotpo for reviews, Recharge for subscription management, and Klaviyo for email marketing. Gorgias integrates with over 100 apps, giving you a unified view of your customer data and allowing you to make updates across different platforms without leaving the Gorgias interface.

Enhancing Customer Engagement

With Gorgias, ecommerce brands can engage customers more effectively by providing timely and relevant responses. The platform supports personalized messaging and helps brands manage customer interactions proactively, leading to higher satisfaction rates and stronger customer loyalty. Gorgias live chat widget allows customers to get real-time help with AI-driven responses, decreasing the number of tickets and boosting customer satisfaction. Customizable workflows can handle frequently asked questions before they even reach your team.

Gorgias Pricing

Gorgias is quite expensive tool to include in your stack. Gorgias offers tiered pricing plans based on the number of support tickets processed monthly. This flexible pricing structure allows businesses of all sizes to find a plan that fits their needs and budget. They also are rolling out a cost-per-click model for customer support tickets. Additionally, Gorgias provides a free trial, enabling brands to explore its features before committing to a subscription.

Featured Tool Case Study
How Audien Hearing Increased Efficiency for 75 Agents and Reduced Product Returns by 5%

Audien Hearing faced overwhelming support ticket volumes, managing over 50,000 interactions monthly, leading to disorganization and increased return rates. By migrating to Gorgias, they implemented AI-driven automation and custom integrations, resulting in a 5% reduction in returns and improved customer satisfaction scores from 80 to 86. The introduction of their AI Agent, "Sophie," streamlined support, answering common queries and increasing sales conversions during critical customer interactions. Moving forward, Audien Hearing plans to further optimize their use of AI and automation to enhance customer experience and support efficiency.

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