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Gorgias

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Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
4.3
0
(703 reviews)
(0 reviews)

About Gorgias

Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
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Gorgias Media

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Gorgias Rating

4.3
0
(703 reviews)
(0 reviews)
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Gorgias Pricing

Gorgias’ Helpdesk plan at $300/month includes 100+ integrations and multi-channel support, with the Automate plan at $375/month offering advanced macros and live chat.
Basic
Best option
$1,500
per month
3 User Seats Support Performance Statistics SSO Email only Support Channels Live Statistics 50 Billable Tickets per Month
Basic
Best option
$1,500
per month
500 User Seats Support Performance Statistics SSO Team Management Email + Live Chat 300 Billable Tickets per Month
Basic
Best option
$1,500
per month
500 User Seats Support Performance Statistics SSO Team Management User Permissions 2,000 Billable Tickets per Month
Basic
Best option
$1,500
per month

Brands Using by Gorgias

Vessi

100% waterproof shoes with a breathable lightweight knit lets the heat escape keeping your feet fresh while keeping water out.

Wildgrain

Wildgrain delivers artisanal, ready-to-bake bread, pasta, and bread to your door. Their mission is to do the hard work of making wholesome food for you so that you can enjoy the health benefits and deliciousness with none of the inconvenience.

Caval

Caval is a fashion brand best known for its unisex sneakers that has mismatched but complementary shoes.

Jolie

Jolie believes that beauty starts with clean water. The Jolie Filtered Showerhead removes chlorine, heavy metals & other contaminants from your shower water — to improve your skin, hair and wellbeing.

Olipop

Olipop is a deliciously fizzy tonic that combines the benefits of prebiotics, plant fiber, and botanicals to support your microbiome and benefit digestive health.

Brands Using by Gorgias

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Granuella
Cilimandgarno

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

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Edge & Em
Puyol

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

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Granuella
Cilimandgarno

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After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

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Gorgias Overview

What is Gorgias?

Gorgias is a comprehensive customer support platform designed specifically for ecommerce brands. It streamlines customer service operations, increases efficiency, and helps brands provide exceptional customer experiences by integrating various communication channels and automating repetitive tasks.

Centralized Customer Support

Gorgias brings every customer support channel—email, social, live chat, and more—into one platform, letting you manage all interactions in one place. With seamless integrations into Shopify and other tools, teams can efficiently handle orders, refunds, and customer inquiries, all while viewing full customer data to personalize responses. This centralization ensures that support agents have a complete view of customer interactions, allowing for more personalized and efficient responses.

Automation and Efficiency

Gorgias' AI handles repetitive tickets like shipping or order updates, freeing up your team for high-value conversations. The AI is customizable to your brand voice and policies, ensuring personalized and accurate responses. Gorgias leverages automation to handle repetitive tasks and common customer inquiries. With features like automated responses, tagging, and macros, support agents can focus on more complex issues, improving response times and overall productivity. 

Automate responses for common inquiries and guide customers to solutions in real-time. Gorgias' branching flows help answer questions, recommend products, and update orders—keeping customers engaged and your team efficient.

Integration with Ecommerce Tools

Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, Magento, and BigCommerce, as well as other essential tools such as Yotpo for reviews, Recharge for subscription management, and Klaviyo for email marketing. Gorgias integrates with over 100 apps, giving you a unified view of your customer data and allowing you to make updates across different platforms without leaving the Gorgias interface.

Enhancing Customer Engagement

With Gorgias, ecommerce brands can engage customers more effectively by providing timely and relevant responses. The platform supports personalized messaging and helps brands manage customer interactions proactively, leading to higher satisfaction rates and stronger customer loyalty. Gorgias live chat widget allows customers to get real-time help with AI-driven responses, decreasing the number of tickets and boosting customer satisfaction. Customizable workflows can handle frequently asked questions before they even reach your team.

Gorgias Pricing

Gorgias is quite expensive tool to include in your stack. Gorgias offers tiered pricing plans based on the number of support tickets processed monthly. This flexible pricing structure allows businesses of all sizes to find a plan that fits their needs and budget. They also are rolling out a cost-per-click model for customer support tickets. Additionally, Gorgias provides a free trial, enabling brands to explore its features before committing to a subscription.

Gorgias FAQs

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