Customer experience (CX) tools are indispensable for Direct-to-Consumer (DTC) brands on Shopify, aimed at optimizing every aspect of the shopper's journey. These tools range from providing real-time customer support to personalizing the shopping experience with tailored recommendations and seamless checkout processes. Essentially, they are designed to enhance the user's interaction with the brand, making it more engaging, convenient, and satisfying.
The significance of CX tools in the DTC domain is substantial. They play a pivotal role in building brand loyalty and increasing customer retention by ensuring a positive shopping experience. By streamlining processes like navigation, product discovery, and purchase, these tools reduce friction, encouraging repeat purchases and word-of-mouth referrals. Furthermore, they provide valuable insights into customer behavior, aiding in the continuous improvement of services and offerings.
Popular CX tools for Shopify brands include Zendesk, which offers comprehensive customer service solutions, and Yotpo, known for its capabilities in managing reviews and user-generated content. Another significant tool is Gorgias, which integrates various customer service channels into one platform, enhancing efficiency and response times. By incorporating these tools, Shopify brands can create a delightful and memorable shopping experience, crucial for thriving in today's competitive e-commerce landscape.
Customer experience tools are designed to enhance every interaction a customer has with your brand, from discovery to post-purchase support. These tools streamline communication, personalize shopping experiences, and build long-term customer relationships. By optimizing customer touchpoints, D2C brands can increase satisfaction, drive repeat sales, and stand out from competitors.
Rebuy is the ultimate personalization platform for Shopify brands. Rebuy provides AI-powered tools to enhance customer experiences through personalized product recommendations, smart search functions, dynamic bundling, and automated marketing strategies like upselling and cross-selling. Rebuy's suite of fully-integrated tools increases revenue, average order value, and customer retention for D2C brands.
Consio helps e-commerce teams convert more over the phone. Both inbound (prospects who call from the product page or checkout) and outbound (recovering abandoned carts, hot leads, VIPs). Launch targeted campaigns with a power dialer and voicemail drops, while our AI Agent immediately answers incoming calls, handles FAQs, qualifies leads, schedules appointments, and routes them to the right advisor with full context. Native Shopify & Klaviyo integrations make setup and attribution seamless, with impact tracked from call to sale.
Shipfusion is the ultimate partner for rapidly scaling DTC brands. With 99.97% SLAs and 97.9% retention, kiss fulfillment headaches farewell for good.
Paper Run is the best and easiest way for the top D2C brands to send direct mail to customers who don't open their emails.
Subbly is the only all-in-one subscription ecommerce platform; no plugins necessary. Built for any business that puts subscription first.
Privy is one of the leading ecommerce marketing automation platforms that helps D2C brands grow their sales and contact lists, improve their customer shopping experience and automate key aspects of their marketing efforts.
Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Turn boring brown boxes into your brand's next big win. Yuzu helps brands print personalized inserts while they pick and pack, to transform deliveries into meaningful experiences that keep customers coming back. We make it fast and easy, with an intuitive self serve platform, plug and play eCom and 3PL integrations, and powerful analytics.
Scribeless enables brands to boost customer retention with personalized handwritten notes. Our fully automated campaigns achieve a 99% open rate, helping brands to connect more effectively with customers and offer a personal touch that stands out in the digital noise.
Stop sending 20% of your website traffic to boring carrier tracking pages and start sending them to a branded order tracking page that displays your branding, upsells, social media, blog posts, loyalty programs, and more. Your CX team will thank you.Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.
Cavalry is an AI agent operating system that resolves customer issues faster for ecommerce brands—without the constraints of rigid, pre-programmed workflows. Our next-generation platform dynamically adapts to every customer interaction, solving challenges without human intervention or escalation. Your support team can focus on high-value tasks while your customers enjoy a seamless, frustration-free experience, every time.
Flyweight is AI with Personality for Shopify Brands with Personality. Flyweight builds AI chatbots that truly understand your Shopify store—from product pages and blog posts to FAQs and return policies. Designed for brands with a distinct voice, Flyweight’s chatbot mirrors your tone, speaks over 50 languages, and updates automatically every night to stay aligned with your latest content. Installation takes just one click. From there, merchants can easily customize responses, create tailored customer journeys with smart routing, and seamlessly forward complex inquiries to their support team. Flyweight is built to be accurate, reliable, and on-brand. Unlike generic chatbots, it responds exclusively based on your store’s real-time content—so answers are always precise and trustworthy. And if the AI can’t confidently respond, it collects the customer’s contact details and forwards the full chat to your team—ensuring no lead is ever lost. That’s why leading brands around the world trust Flyweight to boost conversions, cut support volume, and elevate the customer experience. Fully GDPR-compliant by design, Flyweight is ready to power global commerce—helping merchants grow with confidence, personality, and intelligence.
Create beautiful, SEO-optimized recipe cards that rank in Google search results and drive sales. Turn your Shopify blog into a powerful marketing tool with shoppable ingredients and rich recipe schema. Perfect for food, beverage, and lifestyle brands looking to grow organic traffic with ease.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
Zowie is an AI-powered customer service platform built for ecommerce brands to automate and enhance customer interactions. It handles tasks across chat, email, text, and social channels, boosting efficiency and delivering personalized support in 175 languages.
A customer support tool designed for e-commerce brands to deliver fast, personalized, smarter support. Built with AI at the heart of the platform, OpenStore allows for users to be up and running, responding to emails within 5 minutes of sign. up.
Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
Onepilot is reinventing customer service outsourcing: blending human expertise with tech for 50% cost savings. Our 2,000+ freelance agents have resolved over 100 million tickets in 35+ languages, 24/7. By partnering with 350+ brands—including Victoria's Secret, Decathlon, Newcastle United, DASH Water, and Sézane—we’re achieving 30% productivity gains using proprietary tech.
PreProduct is a pre-order app for Shopify and BigCommerce. Pay-later, pay-now & deposit-based pre-orders all supported. PreProduct lets brands capture pre-orders for upcoming and out-of-stock products at any point in the new product cycle. Allowing you to pre-sell, gauge demand & recoup cash quicker.
Smile.io powers reward programs for 30,000 merchants across the globe, making it the most popular eCommerce rewards platform in the world. Create a mobile-friendly program that rewards your customers with points, VIP status, and referral bonuses.
Remarkable AI is a 1:1 customer support service that leverages AI, your existing tools and platforms, and your most dedicated customers to build a system that drives conversions.
Platter is a tech-enabled agency that helps Shopify bands build storefronts that make more money. Unlike traditional design & development agencies, Platter utilized its world-class in-house theme to build storefronts that convert better, are easier to manage, and cost less to maintain. Currently powering 150+ of the fastest growing brands, including Ministry of Supply, Gainful, Wild Earth, Neuro Gum, and more.
Redo is a free returns-management and post-purchase platform for ecommerce brands that helps you increase conversions, keep customers, and expand LTV.
Awtomic is a premium Shopify subscription app offering innovative solutions for D2C brands. Its standout features include advanced build-a-box capabilities, shuffle subscriptions, and automated retention moments. The platform also shines in driving customer retention through personalized rewards via "Awtomic Moments" and revenue optimization through smart upsells & add-ons. With seamless integration with Peel Insights for advanced analytics and a user-friendly customer portal, Awtomic prioritizes an engaging user experience.
Nextsale is an all-in-one solution to boost conversions for D2C brands through social proof and urgency tools. It helps brands increase customer trust and drive sales by displaying real-time purchase notifications, reviews, and countdown timers. Nextsale's easy integration and robust performance tracking make it a vital tool for improving conversion rates.
Loop allows Shopify brands to automate the entire return & exchanges process. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund.
Order Editing allows customers to modify their orders through a self-service portal, eliminating the need for support tickets. This feature enhances the shopping experience by suggesting AI-recommended products that customers can add with a single click. The portal can be embedded into any email or webpage and customized with your branding. Order Editing syncs instantly with your 3PL or WMS.
Order issues. Late shipments. Boring carrier tracking pages. These drive up your support and acquisition costs-- and lead to unhappy customers. Wonderment helps you convert more sales, de-stress your CX team and retain more customers with estimated delivery dates, proactive order tracking, and branded transactional communications.
Big Sur AI is an e-commerce AI platform that offers a customizable AI sales agent designed to increase sales and enhance customer experiences by providing real-time, personalized shopping assistance. It integrates easily with online stores, delivering high-quality recommendations and valuable insights without complex technical setups.
DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation. Leading brands such as Reebok, AllSaints, On, Holland & Barrett, Rapha, Beauty Pie, and Boardriders use DigitalGenius to provide 24/7 customer service support, reduce response times and improve their customer experience.
Swym Wishlist Plus is an app that lets shoppers save items, organize wishlists, and get alerts for price drops, restocks, and low stock. It works across Shopify, BigCommerce, Magento, and several other platforms. The app supports guest wishlists, multiple lists, “save for later” from carts, and shareable wishlists via email, SMS, and social media. Merchants get dashboards with analytics, integration with email/SMS/CRM tools, REST and JavaScript APIs, and theme-customization options. Swym serves over 45,000 merchants in nearly 100 countries, has high uptime, and offers plans ranging from a free tier to enterprise-level with advanced integrations and support.
Tagshop is an AI UGC video platform that empowers brands to craft UGC videos with hyper-realistic AI-generated creators. With Tagshop, brands can launch UGC campaigns effortlessly—creating high-quality, human-like AI UGC in minutes and at scale.
HelpCenter is an all-in-one customer support tool designed to enhance the ecommerce experience by integrating an AI-powered FAQ builder, live chat, and helpdesk functionalities. With seamless ChatGPT-4 integration, brands can quickly create informative FAQs, translate them instantly, and provide 24/7 customer assistance through multiple channels, including live chat and social media. This comprehensive solution not only improves customer service during peak sales periods like Black Friday and Christmas but also centralizes inquiries in a single inbox, ensuring efficient and responsive support for enhanced customer satisfaction and conversions.
commercetools is a leading composable commerce platform built for enterprise growth in the digital era. Trusted by global brands, it delivers flexible, scalable solutions for B2C, B2B, and in-store experiences. With MACH® architecture and AI-ready capabilities, commercetools empowers businesses to unify channels, personalize customer journeys, and innovate quickly. Its modular design lets teams activate only the components they need, reducing costs and complexity. Backed by 99.99% uptime and enterprise-grade support, commercetools future-proofs commerce strategies worldwide.
Pairbo is the leading solution for brands that want to elevate the online gifting experience. At checkout, shoppers can add a premium greeting card to their order and personalize it with their own handwritten message—digitally captured, printed inside the card, and delivered together with the gift. With 30+ customizable features, Pairbo never displays its own branding and creates custom greeting card designs for each partner. The result is a seamless, high-end solution that strengthens brand image and ensures consistency across every gift order. Pairbo’s platform integrates with all website platforms, ERP systems, and fulfillment software, and is designed to minimize lift for brand teams. Pairbo empowers brands to create memorable unboxing moments that boost customer satisfaction, increase repeat purchases, and drive incremental revenue.
Reactiv – Mobile App Builder transforms your Shopify store into high-performance iOS and Android apps without downloads or coding. Shoppers can instantly engage through lightweight app experiences, while you retarget every click with unlimited push notifications—no opt-ins, emails, or cookies required. Use the drag-and-drop builder to launch apps in minutes, or extend functionality with Reactiv’s flexible SDK. Fully accessible, fast, and customizable, Reactiv integrates seamlessly with Shopify apps, helping merchants boost conversions and keep customers engaged effortlessly.
Captain Shipping Protection lets Shopify merchants run their own shipping protection program without turning to an insurance company. You set the price and rules, handle claims in a merchant-only dashboard, and keep all the fees. It offers widgets for carts and, on Shopify Plus, checkout; works with all recent Shopify themes; supports multiple languages and currencies. No theme code is required. Plans start at about $11/month, with a higher-tier $49/month option for Plus merchants. Key coverage options include lost, stolen, or damaged packages. The app includes analytics, conversion tools, and an auto-translate feature. It is not an insurance underwriter.
Smind is a Shopify app that lets merchants build and customize storefronts without writing code. It works in Shopify’s admin and supports Online Store 2.0 themes. Users can choose prebuilt templates and sections or build layouts from scratch through its Theme Builder and Page Builder. Global styling ensures colors, fonts, and branding stay consistent across pages and stores. Key features include cart drawers, announcement bars, countdown timers, free-shipping progress bars, product blocks, upsell/cross-sell tools, lazy loading, and mobile/SEO optimization. There’s a free plan with limited sections and templates; paid plans unlock more templates, unlimited published pages, and advanced theme-building tools. Installation is easy and support is well-rated.
Opus Cart Upsell Cart Drawer is a Shopify app that turns your cart into a tool for boosting sales without disrupting the shopping flow. It offers slide-out and sticky cart functionality, upsells, cross-sells, free gifts, rewards, countdown timers, announcement banners, free-shipping bars, discounts, notes, and express payment options. Merchants can customize what customers see based on location, device, language, or cart value. It supports multiple currencies and languages (English, Chinese Simplified, French, Spanish, Japanese). There is a free plan with essential features; paid plans add advanced rewards, abandoned cart analytics, more customization, priority support, and branding removal. The app works with modern Shopify themes and integrates with popular tools like page builders and subscription apps.
Qikify Slide Cart Drawer is a Shopify app that boosts conversions and average order value by letting customers view and edit their cart without leaving the current page, thanks to features like a slide-out cart drawer and a sticky add-to-cart button. It includes upsell recommendations, free-shipping progress bars, countdown timers, discount code entry, notes, and shipping estimators. Merchants can customize the appearance, show trust badges or terms, and match branding. A free plan offers basic tools; premium plans (≈ $14.99/month) unlock advanced options like cart upsells, announcements, and removal of app branding. Works with modern themes and integrates smoothly in Shopify admin.
Boost AI Search & Discovery is a Shopify app used by over 14,000 stores. It improves how customers find and buy your products. You get smarter search that understands buyer intent, tolerates typos, uses synonyms, and supports partial and numeric queries. You can build advanced filters using tags and metafields, manage merchandising with pin, hide, boost, and promote rules, and show personalized recommendations and predictive bundles. It supports multiple languages, currencies, and stores through Shopify Markets. Analytics include search term trends, product and widget performance, and conversion metrics. Setup is quick with no coding. A 14-day free trial is available.
Checkout Links by Edi & P is a Shopify app (launched in September 2022) that creates smart direct paths to checkout using personalized, shoppable links and QR codes. You can pre-fill carts, apply discounts, or add free gifts. It supports features like bundles, scheduling links, usage limits, link passcodes, custom URLs, and branded QR codes. Analytics are built in via Shopify reports, UTM tracking, real-time monitoring, and link comparisons. It requires no code and works with most themes. Pricing starts at US $49/month with a free trial. It has earned the Built for Shopify badge and won a Shopify Build Award.
Jotly Size Charts & Size Guide is a Built for Shopify app by Jotly that adds clear, customizable size charts and fit guides directly from your Shopify admin. It helps shoppers find the right fit, reducing returns and lifting add to cart and conversion by removing sizing uncertainty. Setup is no code and live in minutes, with a lightweight embed that has zero impact on store speed, matches your theme, is fully responsive on mobile and desktop, and meets Built for Shopify quality standards. Create rich guides with tabs and multiple tables, images alongside measurement instructions, a drag and drop editor with templates, Excel import and export, and advanced styling via custom CSS and HTML. Serve global shoppers with multilingual charts and automatic unit conversion, assign guides to products, collections, tags, or vendors, and optimize sizing UX with built-in engagement and add to cart analytics covering views, clicks, conversion rates, and mobile versus desktop performance, all backed by a support portal, tutorials, FAQs, documentation, email support, and a demo store.
Social Walls by Tagbox is an AI-powered tool that helps you collect, curate, and display live social media feeds from 15+ social media platforms using various methods, such as hashtags and mentions, to boost engagement in events or display social proof on store screens, signage, and more.
Website Speedy is a powerful speed optimization tool designed to enhance website performance, improve Core Web Vitals, and boost conversion rates. With easy integration, it helps websites load faster, offering real-time insights and automatic image compression, ensuring a smoother user experience and better SEO rankings.
#1 Shopify Loyalty Program - Designed to help you Reward Customers for Purchases, Engagement, & More Our Shopify Loyalty Program aims to Improve customer retention and revenue by encouraging repeat purchases and engagement by rewarding actions such as purchases, social shares, birthdays and more.
Selfnamed is a private label skincare platform that helps entrepreneurs and brands launch their own skincare lines. No upfront costs, no inventory, and no initial investment. With seamless integration to Shopify and WooCommerce, starting a skincare brand has never been easier.
Commslayer is a free, AI-driven helpdesk and chat solution built by the founders of Lifetimely. It integrates seamlessly with Shopify, providing instant access to order history, automated social media moderation, and AI-crafted reply drafts. Simplify your support workflow with macros, automations, and advanced role management—all at a fraction of the cost of legacy helpdesk apps.
The Essential Countdown Timer Bar is a powerful Shopify app designed to create urgency and boost sales through countdown timers. By implementing timers on product pages, carts, or as announcement banners, it encourages customers to make quick purchasing decisions, effectively reducing cart abandonment and increasing conversions. With customizable options for scheduling, style, and display, businesses can strategically use this tool during promotions, launches, or special events to enhance their marketing efforts and drive revenue.
Trust Badges Bear is a free Shopify app that helps increase customer trust and boost conversion rates by adding customizable trust badges and payment icons to your store. With over 300 badge options, you can tailor the design, colors, and placement of these badges to fit your brand. The app is lightweight, fast-loading, and supports easy installation on any page, whether it's your product page, cart, or footer, making it an effective tool for enhancing your store's credibility.
Meet Your 24/7 Online Sales Rep: An AI Assistant That Increase Conversion Rates and Delivers Excellent Customer Service. Juphy AI supports your Shopify store visitors from initial hello to checkout. It expertly handles customer inquiries, informs shoppers about the specifics of your products, and simplifies purchasing decisions with personalized recommendations. Juphy also delivers excellent customer service related to frequently asked questions, including shipping, returns and refunds. It converts website visitors into actual customers and improves customer satisfaction with excellent service on your website, even outside office hours.
Channel Talk is a customer engagement platform that combines live chat, CRM, and team communication tools to help businesses connect with their customers seamlessly. It’s designed to enhance customer support, boost sales, and streamline team collaboration all in one place.
Orita helps brands maximize campaign revenue with AI Customer Segmentation. Our powerful, easy-to-use segments make email, direct mail, and SMS campaigns smarter, more profitable. Uncover missed sales from high-intent customers, boost click rates and inbox placement, and optimize for profitability across your lifecycle—without switching platforms, hiring a data scientist, or crossing your fingers.
Shopify Forms is a customizable tool that helps ecommerce brands capture leads and grow their contact list through pop-ups, in-line forms, and overlays. It allows businesses to collect valuable customer data, offer personalized discounts, and align forms with the store’s look and feel. Shopify Forms also offers performance analytics, enabling brands to refine their lead generation strategies and improve conversions.
Customer Accounts Concierge is an all-in-one customer portal for Shopify that transforms generic account pages into dynamic dashboards, enhancing the customer experience. It features a variety of functionalities such as loyalty and rewards programs, wishlists with back-in-stock alerts, custom registration forms, and social login options, allowing businesses to tailor the portal to their specific needs. This tool not only improves customer engagement and retention for B2C brands but also offers valuable capabilities for B2B stores, creating a comprehensive platform for managing customer relationships and preferences.
Everything you need to build a better D2C brand, business and tech stack.
