Malomo Overview 2024: Used By 5 Brands

About Malomo

Stop sending 20% of your website traffic to boring carrier tracking pages and start sending them to a branded order tracking page that displays your branding, upsells, social media, blog posts, loyalty programs, and more. Your CX team will thank you.Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.

Category:

Post-Purchase

Tags:

Customer Experience

Languages:

English

Malomo Media

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Malomo Pricing

Malomo offers pricing plans starting at $49/month with additional per-shipment fees, scaling to tailored Growth plans at $400/month, providing advanced features like concierge onboarding, branded transactional emails, and volume discounts.

Basic

Best option

$1,500

per month

2-Click Shopify Tracking Page Creator Unlimited Tracking Pages Tracking Page Revenue Attribution Reporting Unlimited Storefront App Integrations 2000 Carriers Access to Extended Carrier Network

Basic

Best option

$1,500

per month

2-Click Shopify Tracking Page Creator Unlimited Tracking Pages Tracking Page Revenue Attribution Reporting Unlimited Storefront App Integrations 2000 Carriers Access to Extended Carrier Network

Basic

Best option

$1,500

per month

Concierge Onboarding Malomo-Built Tracking Pages Branded Transactional Emails Dedicated Support and Strategy Volume Discounts

Basic

Best option

$1,500

per month

Brands Using by Malomo

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Kith is a multifunctional lifestyle brand for men, women, and kids, as well as a progressive retail establishment.

For Days

Apparel

Better Clothes For A Cleaner Planet. Organic. Closed Loop. Zero Waste.

Mud/Wtr

Beverage

MUD\WTR™ is a coffee alternative consisting of organic ingredients lauded by cultures old and young for their health and performance benefits.

Bev

Beverage

Bev’s premium, natural wines are crisp, dry, and a lil’ fizzy. A drink-good, feel-good social wine that makes the good times better. Bev has the goal of creating a brand centered around an inclusive, respectful drinking culture with an emphasis on female-friendly spaces.

American Tall

Apparel

American Tall is a clothing brand that focuses exclusively on providing stylish, high-quality apparel for tall men and women. They offer a variety of options, from casual pants to long-sleeve tees and athletic wear, all specifically designed to fit men up to 7'1" and women up to 6'6".

Brands Using by Malomo

Bravo

DeBarbosa

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Granuella

Cilimandgarno

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Dolce Granuella

Cilidgarno

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Bravo

DeBarbosa

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Barbarossa

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Edge & Em

Puyol

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Dolce Granuella

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Granuella

Bravo

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Malomo Overview

What is Malomo?

Malomo enhances post-purchase experiences by transforming order tracking into a branded, engaging touchpoint that improves customer loyalty and drives repeat purchases. With tracking pages, SMS, and email notifications, brands can keep customers informed and engaged throughout the shipping process.

What It Solves for Brands

Malomo helps brands take control of the critical post-purchase phase, where customers often experience uncertainty and anxiety. With customizable order tracking pages and automated notifications, Malomo reduces WISMO (Where is My Order?) support tickets, drives customer retention, increases brand loyalty, and opens new revenue streams from transactional messages.

Branded Order Tracking

Malomo's branded tracking delivers real-time updates directly as soon as your carrier scans an event. This eliminates the need for customers to visit bland carrier sites, recapturing 20% of your traffic to keep them engaged with your brand and providing the opportunity to upsell.

Customizable Tracking Pages

Malomo allows brands to create pixel-perfect tracking pages that align with their Shopify store’s theme and business goals. Whether through the 2-Click Tracking Page Creator or headless tools for developers, merchants can build tracking pages that match their brand's look and feel, delivering a cohesive customer experience to increase customer retention and generate revenue with upsells.

Proactive Notifications

Malomo enables merchants to send timely email and SMS notifications to customers regarding their order status. These notifications are highly customizable, allowing brands to control the design, message, and triggers such as order fulfilled, shipped, or delivered. These proactive steps keep customers informed,reducing the burden on your customer service team by reducing support tickets around orders.

Shipping Analytics and Reporting

Malomo offers detailed shipping analytics, enabling merchants to monitor carrier performance, detect problem orders, and understand their shipping efficiency. These insights help brands resolve delivery issues proactively and optimize their shipping strategy with real time data.

Problem Order Detection

Malomo’s problem order reporting alerts brands to delayed or stalled shipments. This feature helps identify and resolve shipping issues before customers reach out, maintaining customer trust and reducing support costs while helping your team troubleshoot issues with orders.

Personalized Email and SMS Notifications

Malomo integrates with platforms like Klaviyo, Sendlane, Yotpo, Attentive and Postscript to deliver personalized, branded transactional notifications. This boosts customer loyalty by keeping customers engaged while offering opportunities for upselling or cross-selling.

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Malomo Key Integrations

Shopify

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. It's ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.

Recharge Payments

Recharge is the leading Shopify subscription solution for online businesses. It makes it easy to transform one-time products into subscription options.

Rebuy

Rebuy is the ultimate personalization platform for Shopify brands. Rebuy provides AI-powered tools to enhance customer experiences through personalized product recommendations, smart search functions, dynamic bundling, and automated marketing strategies like upselling and cross-selling. Rebuy's suite of fully-integrated tools increases revenue, average order value, and customer retention for D2C brands.

Gorgias

Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Klaviyo

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.