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Malomo

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Stop sending 20% of your website traffic to boring carrier tracking pages and start sending them to a branded order tracking page that displays your branding, upsells, social media, blog posts, loyalty programs, and more. Your CX team will thank you.Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.
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About Malomo

Stop sending 20% of your website traffic to boring carrier tracking pages and start sending them to a branded order tracking page that displays your branding, upsells, social media, blog posts, loyalty programs, and more. Your CX team will thank you.Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.
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Malomo Pricing

Malomo offers pricing plans starting at $49/month with additional per-shipment fees, scaling to tailored Growth plans at $400/month, providing advanced features like concierge onboarding, branded transactional emails, and volume discounts.
Basic
Best option
$1,500
per month
2-Click Shopify Tracking Page Creator Unlimited Tracking Pages Tracking Page Revenue Attribution Reporting Unlimited Storefront App Integrations 2000 Carriers Access to Extended Carrier Network
Basic
Best option
$1,500
per month
2-Click Shopify Tracking Page Creator Unlimited Tracking Pages Tracking Page Revenue Attribution Reporting Unlimited Storefront App Integrations 2000 Carriers Access to Extended Carrier Network
Basic
Best option
$1,500
per month
Concierge Onboarding Malomo-Built Tracking Pages Branded Transactional Emails Dedicated Support and Strategy Volume Discounts
Basic
Best option
$1,500
per month

Brands Using by Malomo

Bev

Bevโ€™s premium, natural wines are crisp, dry, and a lilโ€™ fizzy. A drink-good, feel-good social wine that makes the good times better. Bev has the goal of creating a brand centered around an inclusive, respectful drinking culture with an emphasis on female-friendly spaces.

American Tall

American Tall is a clothing brand that focuses exclusively on providing stylish, high-quality apparel for tall men and women. They offer a variety of options, from casual pants to long-sleeve tees and athletic wear, all specifically designed to fit men up to 7'1" and women up to 6'6".

For Days

Better Clothes For A Cleaner Planet. Organic. Closed Loop. Zero Waste.

Mud/Wtr

MUD\WTRโ„ข is a coffee alternative consisting of organic ingredients lauded by cultures old and young for their health and performance benefits.

Ascent Nutrition

Ascent Nutrition is a wellness company that formulates and sells high-quality supplements focused on cognitive function, overall vitality, and immune support. Their product line includes unique offerings like algae oil DHA, pine bark extract, and humic & fulvic minerals, all derived from traceable, eco-friendly sources. With a mission to improve health through clean, purposeful nutrition, Ascent Nutrition serves both health-conscious consumers and holistic practitioners.

Brands Using by Malomo

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Granuella
Cilimandgarno

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Dolce Granuella
Cilidgarno

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After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

See cravisi
Barbarossa

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

Edge & Em
Puyol

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

Granuella
Cilimandgarno

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After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

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Malomo Overview

What is Malomo?

Malomo enhances post-purchase experiences by transforming order tracking into a branded, engaging touchpoint that improves customer loyalty and drives repeat purchases. With tracking pages, SMS, and email notifications, brands can keep customers informed and engaged throughout the shipping process.

What It Solves for Brands

Malomo helps brands take control of the critical post-purchase phase, where customers often experience uncertainty and anxiety. With customizable order tracking pages and automated notifications, Malomo reduces WISMO (Where is My Order?) support tickets, drives customer retention, increases brand loyalty, and opens new revenue streams from transactional messages.

Branded Order Tracking

Malomo's brandedย  tracking delivers real-time updates directly as soon as your carrier scans an event. This eliminates the need for customers to visit bland carrier sites, recapturing 20% of your traffic to keep them engaged with your brand and providing the opportunity to upsell.

Customizable Tracking Pages

Malomo allows brands to create pixel-perfect tracking pages that align with their Shopify storeโ€™s theme and business goals. Whether through the 2-Click Tracking Page Creator or headless tools for developers, merchants can build tracking pages that match their brand's look and feel, delivering a cohesive customer experience to increase customer retention and generate revenue with upsells.

Proactive Notifications

Malomo enables merchants to send timely email and SMS notifications to customers regarding their order status. These notifications are highly customizable, allowing brands to control the design, message, and triggers such as order fulfilled, shipped, or delivered. These proactive steps keep customers informed,reducing the burden on your customer service team by reducing support tickets around orders.

Shipping Analytics and Reporting

Malomo offers detailed shipping analytics, enabling merchants to monitor carrier performance, detect problem orders, and understand their shipping efficiency. These insights help brands resolve delivery issues proactively and optimize their shipping strategy with real time data.

Problem Order Detection

Malomoโ€™s problem order reporting alerts brands to delayed or stalled shipments. This feature helps identify and resolve shipping issues before customers reach out, maintaining customer trust and reducing support costs while helping your team troubleshoot issues with orders.

Personalized Email and SMS Notifications

Malomo integrates with platforms like Klaviyo, Sendlane, Yotpo, Attentive and Postscript to deliver personalized, branded transactional notifications. This boosts customer loyalty by keeping customers engaged while offering opportunities for upselling or cross-selling.

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