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Best Store Experience Tools and Shopify Apps

Customer and website experience tools are integral for direct-to-consumer (DTC) brands in crafting and optimizing the online journey of their customers. These tools encompass a broad range of functionalities, from analyzing website user behavior to providing real-time customer support. They include features for website heatmapping, session recording, customer feedback collection, live chat services, and personalized content delivery.

For DTC brands, these tools play a critical role in understanding and enhancing the customer experience. They provide valuable insights into how customers interact with the website, identifying potential pain points and areas for improvement. By optimizing the website experience, brands can increase engagement, reduce bounce rates, and ultimately drive conversions and customer loyalty.

Wonderment
Wonderment

Order issues. Late shipments. Boring carrier tracking pages. These drive up your support and acquisition costs-- and lead to unhappy customers. Wonderment helps you convert more sales, de-stress your CX team and retain more customers with estimated delivery dates, proactive order tracking, and branded transactional communications.

Post-Purchase
Post-Purchase
used by
23
brands
Malomo
Malomo

Did you know that 20% of your website traffic hits the order tracking experience? Turn all of that customer engagement into customer loyalty. Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.

Post-Purchase
Post-Purchase
used by
5
brands
Upsell by AMP
Upsell by AMP

Boost your average order value in minutes with Pre and Post Purchase Upsells. Inspire your customers to add related products/ accessories across Product page, Cart and Thank you pages, and increase units per transaction. No order or upsell limits, with transparent fixed pricing, every upsell dollar is yours! On Shopify Plus? You can supercharge your Checkout page with upsells and social proof, and enjoy unmatched Checkout Extensibility support. Watch incremental revenue grow live with our real-time analytics dashboards.

Upsell
Upsell
used by
0
brands
Back in Stock
Back in Stock

Don’t lose sales when your inventory runs out. Back in Stock makes it easy for customers to sign up for a Back in Stock alert (Email or SMS Text Message). When you restock products the waiting customers are alerted instantly to bring them back to your store and complete the purchase.

Optimization
Optimization
used by
188
brands
Tolstoy
Tolstoy

With Tolstoy, your customers can shop directly inside any video, whether it's Swipe through shoppable video feeds, on-site video chatbots, embedded video galleries or email & SMS video campaigns. Get up and running in minutes! Turn your UGC and social content, reviews, and videos into shoppable video feeds, video widgets, banners, video testimonials, and video reviews that sell.

Site Experience
Site Experience
used by
101
brands
Yottaa
Yottaa

Yottaa offers software to speed up your eCommerce website. Their acceleration solutions significantly improve page load speed, resulting in higher conversions and more engaging shopper experiences.

Optimization
Optimization
used by
64
brands
Wistia
Wistia

Wistia is a video hosting solution. Its specifically designed to serve companies using video on their websites for marketing, support, and sales. Use trackable CTAs to drive traffic to the right destinations and use Wistia’s in-depth analytics to see how your audience interacts with your videos

Marketing
Marketing
used by
55
brands
Weglot
Weglot

Weglot allows you to make your website multilingual in minutes and to manage all your translations effortlessly. Accelerate your translation process in 100+ languages with automatic translation and powerful translation management tools.

Site Experience
Site Experience
used by
41
brands
Tapcart
Tapcart

Tapcart has been called the "Shopify for mobile apps" and it's drag-and-drop platform let brands customize their mobile app including layout, product detail pages, integrate checkout options, include product reviews, and even add other branded content (i.e., blogs, lookbooks, videos, live video, and more). Tapcart also lets merchants sync directly from Shopify in realtime so inventory, products, and collection are all up-to-date.

Mobile App
Mobile App
used by
37
brands
Kiwi Sizing
Kiwi Sizing

Kiwi improves your customers’ shopping experience with customizable sizing chart, fit recommender, and more. No more guessing, no more returns.

Site Experience
Site Experience
used by
29
brands
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