Order management tools are essential software for direct-to-consumer (DTC) brands, designed to streamline and manage the entire order process. These tools handle various aspects of order management, from the moment an order is placed to final delivery and post-purchase support. Key functionalities typically include order tracking, inventory management, shipping coordination, and handling returns and exchanges.
For DTC brands, effective order management is crucial in ensuring customer satisfaction and operational efficiency. These tools aid in managing order volumes, tracking inventory levels, and ensuring timely delivery, which are all critical components in maintaining a positive customer experience. In addition, they provide valuable insights into sales trends and customer behavior, which can inform strategic decisions.
Once your order is confirmed, that’s really only the beginning of your customer story and relationship. Some customers may request a return - in which case you turn to Loop and Returnly, while other customers may request a delayed delivery. Check out the tools in this list which help you with all of the above.
#1 Shopify tracking app for DTC and dropshipping brands. Real-time order tracking, last-mile delivery, ready for pickup, branded multilingual page, smart upsells, PayPal sync, 1-click China info hide, shipping protection, analytics & 24/7 support.
Send to Many Order Upload makes it simple to manage all the details of Corporate Gifting orders, Influencer Sends or sample mailings from start to finish. Upload a spreadsheet of recipients, select a template order, preview addresses and shipping rates, calculate the total with shipping, discounts and tax. Then generate all your orders at once. Say goodbye to the hassle and wasted time of manually managing multi-recipient orders. Say hello to convenience, lower cost and increased revenue!
Shipfusion is the ultimate partner for rapidly scaling DTC brands. With 99.97% SLAs and 97.9% retention, kiss fulfillment headaches farewell for good.
Genie is an intuitive inventory management tool designed for Shopify brands looking to scale efficiently. It helps merchants easily track stock levels, create purchase orders, and forecast demand. Genie empowers businesses to avoid costly inventory mistakes by automating key processes and making data-driven decisions that fuel growth.
Stop sending 20% of your website traffic to boring carrier tracking pages and start sending them to a branded order tracking page that displays your branding, upsells, social media, blog posts, loyalty programs, and more. Your CX team will thank you.Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.
Crstl is a modern, no-code EDI provider that can connect you to your trading partners in 2 weeks or less. Brands love our user-friendly platform, best-in-class customer support, transparent pricing, and seamless integrations to tools such as Shopify, Cin7, QBO, and many more.
PreProduct is a pre-order app for Shopify and BigCommerce. Pay-later, pay-now & deposit-based pre-orders all supported. PreProduct lets brands capture pre-orders for upcoming and out-of-stock products at any point in the new product cycle. Allowing you to pre-sell, gauge demand & recoup cash quicker.
Kase™, formerly known as ShippingTree and now a part of the WSI® family of brands, is a premier provider of direct-to-consumer, retail, and omnichannel order fulfillment services. With strategically located facilities across the U.S. totaling over 13 million square feet, we offer brands and retailers the scale and multichannel supply chain expertise they need to grow. Our proprietary fulfillment technology platform was developed specifically with the needs of ecommerce merchants and omnichannel retailers in mind, providing real-time order tracking, order routing, inventory control, and parcel rate selection. Kase goes Beyond Fulfillment™ to deliver exceptional customer experiences, helping brands keep their promises with every order.
Loop allows Shopify brands to automate the entire return & exchanges process. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund.
Route is a post-purchase customer experience platform built to increase revenue, retain customers, reduce costs, and simplify your tech stack, all in one place. Enable shipping protection and instant order resolutions, branded order tracking, remarketing that matches your customer's shopping habits, and carbon-neutral shipping with Route!
AfterShip keeps your customers updated of the whereabouts of their orders until delivery through an intuitive, customized tracking page and automated notifications. Build your own tracking page to include product marketing banners and Instagram images to impress, engage and upsell your customers.
Order Editing allows customers to modify their orders through a self-service portal, eliminating the need for support tickets. This feature enhances the shopping experience by suggesting AI-recommended products that customers can add with a single click. The portal can be embedded into any email or webpage and customized with your branding. Order Editing syncs instantly with your 3PL or WMS.
Order issues. Late shipments. Boring carrier tracking pages. These drive up your support and acquisition costs-- and lead to unhappy customers. Wonderment helps you convert more sales, de-stress your CX team and retain more customers with estimated delivery dates, proactive order tracking, and branded transactional communications.
Happy Returns lets you automate returns & exchanges via a branded portal. Customize return reasons & refund methods and apply policy rules automatically. Recommend exchanges based on return reason and available inventory. Lastly, connect your carrier to generate shipping labels.
With ChannelApe, you get a unified view of all your inventory: How much is coming in from manufacturer and when; how much is on the shelf at your fulfillment center(s), how much is coming back in from returns. Use that to orchestrate fulfillments for consumers, retail stores and wholesale partners. All leading to better cash flow, higher NPS and a better understanding of how the business is doing week to week.
Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.
Track123 Order Tracking Upsell is a comprehensive shipment tracking solution for eCommerce brands, integrating with over 1500 global carriers to provide real-time order tracking. It offers seamless API integration, scalable data processing, and reliable performance, ensuring businesses can monitor shipments efficiently and provide accurate tracking information to their customers.
Allow customers to change their orders’ shipping address easily , on their own, without contacting support
Editify is a Shopify app designed to empower customers by allowing them to modify their orders directly, thereby reducing support tickets and returns while unlocking new upsell opportunities. By integrating seamlessly into the existing order fulfillment process, Editify enhances customer experience and simplifies order management for merchants.
ShipDudes is a trusted 3PL partner, providing e-commerce brands with reliable, efficient, and scalable fulfillment solutions. We specialize in direct-to-consumer (DTC) and business-to-business (B2B) logistics, ensuring fast and accurate order processing, inventory management, and shipping. Our nationwide fulfillment network allows brands to reach customers quickly, while our dedicated team ensures a hands-on, personalized approach to logistics. At ShipDudes, we believe that great fulfillment goes beyond just moving packages—it’s about delivering a seamless experience that supports your brand’s growth. Whether you need streamlined warehouse operations, customized packaging, or real-time tracking, we provide the expertise and technology to make shipping hassle-free. Partner with ShipDudes and let us handle the logistics while you focus on scaling your business.
Order Printer Pro enables you to easily print customized invoices, packing slips, and receipts from your Shopify admin. Customize your documents with your branding and streamline your order fulfillment process. Enhance your store’s professionalism and efficiency with Order Printer Pro’s user-friendly printing solutions.
PreOrder Now allows you to offer preorders for out-of-stock or upcoming products on your Shopify store. Manage preorder options easily, collect customer payments, and handle order fulfillment once products are available. Increase sales and gauge demand by providing flexible preorder capabilities with PreOrder Now.
O: Request a Quote allows customers to request custom quotes for products on your Shopify store. Enable personalized pricing and tailored offers to meet specific customer needs and increase sales. Streamline your store’s quote management process and enhance customer satisfaction with O: Request a Quote’s easy-to-use tools.
Vify Order Printer allows you to easily print customized invoices, packing slips, and receipts from your Shopify admin. Customize your documents with your branding and streamline your order fulfillment process. Enhance your store’s professionalism and efficiency with Vify Order Printer’s user-friendly printing solutions.
Preorder Notify Me allows customers to sign up for notifications when out-of-stock or upcoming products become available for preorder on your Shopify store. Capture potential sales by informing interested customers as soon as products are back in stock. Boost your sales and manage demand effectively with Preorder Notify Me’s easy notification system.
PreOrder Now PQ allows you to offer preorders for out-of-stock or upcoming products on your Shopify store. Manage preorder options easily, collect customer payments, and handle order fulfillment once products are available. Increase sales and gauge demand by providing flexible preorder capabilities with PreOrder Now PQ.
Amai PreOrder Manager allows you to offer preorders for out-of-stock or upcoming products on your Shopify store. Set up and manage preorder options easily, collecting customer payments and handling order fulfillment once products are available. Increase sales and gauge demand by providing flexible preorder capabilities with Amai PreOrder Manager.
Sufio Invoices enables you to automatically generate and send professional invoices to your Shopify store’s customers. Customize invoice templates with your branding and streamline your billing process. Ensure compliance and enhance your store’s professionalism with Sufio Invoices’ easy-to-use invoicing tools.
Preorder Wolf allows you to offer preorders for out-of-stock or upcoming products on your Shopify store. Manage preorder options easily, collect customer payments, and handle order fulfillment once products are available. Increase sales and gauge demand by providing flexible preorder capabilities with Preorder Wolf.
F+2 Order Printer allows you to easily print customized invoices, packing slips, and receipts from your Shopify admin. Customize your documents with your branding and streamline your order fulfillment process. Enhance your store’s professionalism and efficiency with F+2 Order Printer’s user-friendly printing solutions.
Preorder & Partial Payment allows you to offer flexible preorder options and partial payments for your Shopify store’s products. Enable customers to reserve products before they are available and pay in installments, increasing your store’s sales and customer satisfaction. Simplify your store’s payment options and cater to diverse customer needs with Preorder & Partial Payment’s easy setup.
AG Order Printer by Avada simplifies your order management by allowing you to easily print invoices, packing slips, and receipts directly from your Shopify admin. Customize your documents with your branding and streamline your fulfillment process. Perfect for businesses looking to enhance their order processing efficiency.
Sorted Returns Center is an automated returns management tool designed for ecommerce brands, enabling seamless handling of returns, exchanges, and refunds. It features a branded returns portal where customers can easily request returns, and it offers auto-generated shipping labels, customizable notifications, and a management dashboard for tracking progress and gaining insights. By streamlining the returns process, Sorted Returns Center helps retain customers and minimize revenue loss, all while maintaining a professional appearance aligned with the brand's identity.
Trackr Order Tracking is an intuitive app designed to enhance the customer experience by providing real-time order tracking and automated notifications for ecommerce brands. With support for over 2,100 carriers and a customizable tracking page, businesses can offer their customers personalized order updates in 40+ languages via email and SMS, boosting loyalty and transparency. Additionally, Trackr helps drive upsells by recommending products directly on the tracking page, making it an essential tool for optimizing post-purchase engagement.
EasyScan: SKU and Barcode is a Shopify app designed to simplify inventory management and order fulfillment for ecommerce brands. It enables businesses to generate and print custom SKU and barcode labels, scan barcodes for error-free picking, packing, and order fulfillment, and efficiently track and update inventory across warehouses. The app integrates with barcode scanners and offers tools for bulk processing, inventory reports, and custom packing slips, helping brands streamline warehouse operations and reduce mistakes.
ProtectMyOrder is an innovative Shopify app designed to enhance ecommerce brands' revenue by allowing them to upsell premium services at checkout, such as shipping protection, free returns, and carbon-neutral shipping. With a simple nine-click setup, merchants can easily implement these upsells and keep 80% of the generated revenue, providing customers with peace of mind and ensuring a seamless claims process. The tool not only boosts average order value (AOV) but also gives brands complete control over customer service and claims, ensuring a personalized shopping experience.
Easy Canceller is an automated solution designed for eCommerce brands to efficiently manage order cancellations and optimize inventory. This app allows merchants to set custom rules for canceling unpaid orders based on various criteria, such as payment gateways and order tags, automatically releasing stock that would otherwise be tied up. Additionally, it can automatically generate cancellation reasons and notify customers, streamlining the cancellation process and improving inventory management.
Stocky is an inventory management tool designed to optimize stock decisions for brick-and-mortar retail businesses using Shopify POS. It allows retailers to create and manage purchase orders, conduct stocktakes, and utilize in-depth reporting for informed inventory decisions. By streamlining communication with suppliers and enhancing the receiving process through barcode scanning, Stocky helps businesses maintain the right product mix and maximize profits.
Pre-Order Now WOD is a Shopify app that allows eCommerce brands to sell out-of-stock or upcoming products by enabling pre-orders. It automates the process of replacing "Add to Cart" buttons with "Pre-order" options, helping merchants boost sales, manage backorders, and maintain customer engagement even when inventory is unavailable.
Subi is an easy-to-use subscription app built specifically for Shopify, allowing merchants to offer products and services on a recurring basis. Designed to turn first-time buyers into loyal customers, Subi encourages repeat orders through flexible discount models and delivery frequency options. Merchants can build sustainable recurring revenue by choosing the subscription setup that fits their business—whether that’s subscribe-and-save plans, memberships, or creative subscription bundles and boxes.
Shopify Order Printer is a free tool that allows ecommerce brands to create and print custom packing slips, invoices, receipts, and shipping labels for their orders, either individually or in bulk. Users can easily customize templates using HTML, CSS, and Liquid to enhance brand presentation and improve the customer experience. With features like one-click template migration and the ability to print directly from orders, it streamlines order management and documentation processes for Shopify merchants.
Shippo is a multi-carrier shipping software designed to streamline and scale ecommerce shipping. It syncs Shopify orders and provides access to discounted shipping rates from 40+ carriers, including UPS, USPS, and DHL Express. Shippo allows brands to automate workflows, compare rates, print labels in batches, track shipments in real-time, and offer branded shipping experiences, all while improving customer service with easy return label generation.
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