Best Order Management Tools and Shopify Apps

Order management tools are essential software for direct-to-consumer (DTC) brands, designed to streamline and manage the entire order process. These tools handle various aspects of order management, from the moment an order is placed to final delivery and post-purchase support. Key functionalities typically include order tracking, inventory management, shipping coordination, and handling returns and exchanges.

For DTC brands, effective order management is crucial in ensuring customer satisfaction and operational efficiency. These tools aid in managing order volumes, tracking inventory levels, and ensuring timely delivery, which are all critical components in maintaining a positive customer experience. In addition, they provide valuable insights into sales trends and customer behavior, which can inform strategic decisions.

Malomo
Malomo

Did you know that 20% of your website traffic hits the order tracking experience? Turn all of that customer engagement into customer loyalty. Malomo helps you get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.

Post-Purchase
Post-Purchase
used by
56
brands
route
route

Route is a post-purchase customer experience platform built to increase revenue, retain customers, reduce costs, and simplify your tech stack, all in one place. Enable shipping protection and instant order resolutions, branded order tracking, remarketing that matches your customer's shopping habits, and carbon-neutral shipping with Route!

Post-Purchase
Post-Purchase
used by
44
brands
Wonderment
Wonderment

Order issues. Late shipments. Boring carrier tracking pages. These drive up your support and acquisition costs-- and lead to unhappy customers. Wonderment helps you convert more sales, de-stress your CX team and retain more customers with estimated delivery dates, proactive order tracking, and branded transactional communications.

Post-Purchase
Post-Purchase
used by
23
brands
Loop
Loop

Loop allows Shopify brands to automate the entire return & exchanges process. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund.

Post-Purchase
Post-Purchase
used by
85
brands
Aftership
Aftership

AfterShip keeps your customers updated of the whereabouts of their orders until delivery through an intuitive, customized tracking page and automated notifications. Build your own tracking page to include product marketing banners and Instagram images to impress, engage and upsell your customers.

3PL
3PL
used by
40
brands
Order Tagger
Order Tagger

Order Tagger by Shop Circle lets merchants tag orders based on simple or complex workflows of their choice making it easy to filter orders based on a particular set of criteria. Create unlimited workflows to add tags based on line items, delivery date, Zip, order attributes, inventory levels, existing tags and more.

Post-Purchase
Post-Purchase
used by
32
brands
Happy Returns
Happy Returns

Happy Returns lets you automate returns & exchanges via a branded portal. Customize return reasons & refund methods and apply policy rules automatically. Recommend exchanges based on return reason and available inventory. Lastly, connect your carrier to generate shipping labels.

Post-Purchase
Post-Purchase
used by
9
brands
Tracktor Order Tracking
Tracktor Order Tracking

Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Post-Purchase
Post-Purchase
used by
9
brands
ChannelApe
ChannelApe

With ChannelApe, you get a unified view of all your inventory: How much is coming in from manufacturer and when; how much is on the shelf at your fulfillment center(s), how much is coming back in from returns. Use that to orchestrate fulfillments for consumers, retail stores and wholesale partners. All leading to better cash flow, higher NPS and a better understanding of how the business is doing week to week.

Post-Purchase
Post-Purchase
used by
8
brands
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