Malomo

What is Malomo?

Malomo enhances post-purchase experiences by transforming order tracking into a branded, engaging touchpoint that improves customer loyalty and drives repeat purchases. With tracking pages, SMS, and email notifications, brands can keep customers informed and engaged throughout the shipping process.

What It Solves for Brands

Malomo helps brands take control of the critical post-purchase phase, where customers often experience uncertainty and anxiety. With customizable order tracking pages and automated notifications, Malomo reduces WISMO (Where is My Order?) support tickets, drives customer retention, increases brand loyalty, and opens new revenue streams from transactional messages.

Branded Order Tracking

Malomo's branded  tracking delivers real-time updates directly as soon as your carrier scans an event. This eliminates the need for customers to visit bland carrier sites, recapturing 20% of your traffic to keep them engaged with your brand and providing the opportunity to upsell.

Customizable Tracking Pages

Malomo allows brands to create pixel-perfect tracking pages that align with their Shopify store’s theme and business goals. Whether through the 2-Click Tracking Page Creator or headless tools for developers, merchants can build tracking pages that match their brand's look and feel, delivering a cohesive customer experience to increase customer retention and generate revenue with upsells.

Proactive Notifications

Malomo enables merchants to send timely email and SMS notifications to customers regarding their order status. These notifications are highly customizable, allowing brands to control the design, message, and triggers such as order fulfilled, shipped, or delivered. These proactive steps keep customers informed,reducing the burden on your customer service team by reducing support tickets around orders.

Shipping Analytics and Reporting

Malomo offers detailed shipping analytics, enabling merchants to monitor carrier performance, detect problem orders, and understand their shipping efficiency. These insights help brands resolve delivery issues proactively and optimize their shipping strategy with real time data.

Problem Order Detection

Malomo’s problem order reporting alerts brands to delayed or stalled shipments. This feature helps identify and resolve shipping issues before customers reach out, maintaining customer trust and reducing support costs while helping your team troubleshoot issues with orders.

Personalized Email and SMS Notifications

Malomo integrates with platforms like Klaviyo, Sendlane, Yotpo, Attentive and Postscript to deliver personalized, branded transactional notifications. This boosts customer loyalty by keeping customers engaged while offering opportunities for upselling or cross-selling.

FAQs

How does Malomo reduce WISMO tickets?
By sending proactive, branded notifications and providing real-time tracking updates, Malomo keeps customers informed throughout the shipping process. This reduces “Where is My Order?” inquiries and eases the workload on customer support teams.

Can I customize my tracking pages with Malomo?
Yes, Malomo offers fully customizable tracking pages that can match your Shopify theme. Brands can use the 2-Click Tracking Page Creator or build headless versions for total design control.

How do Malomo’s branded tracking pages help drive revenue?
Branded tracking pages recapture traffic that would otherwise go to carrier sites. By keeping customers on your domain, you can showcase products, promote offers, and create natural upsell opportunities.

Does Malomo support SMS and email notifications?
Yes, Malomo enables highly customizable email and SMS notifications with real-time order status updates. These messages reduce customer uncertainty and increase engagement.

What platforms does Malomo integrate with?
Malomo integrates with leading marketing and communication tools like Klaviyo, Sendlane, Yotpo, Attentive, and Postscript for personalized transactional messaging.

How does Malomo help detect problem orders?
Malomo’s problem order detection identifies delayed or stalled shipments early. Alerts allow brands to resolve issues proactively, maintaining customer trust and reducing support costs.

Does Malomo offer shipping analytics?
Yes, Malomo provides detailed analytics to assess carrier performance, identify bottlenecks, and optimize shipping operations using real-time delivery insights.

Who benefits most from using Malomo?
D2C and Shopify brands looking to improve customer retention, reduce support tickets, and turn the post-purchase journey into a revenue-driving channel benefit most from Malomo.

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