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Tidio

Tidio
CX & Helpdesk
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Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.

Tidio

Key Brands Using Tidio

Deliver Incredible Customer Experiences With Live Chat

Live chat enables real-time conversations with visitors on your website, allowing you to track user activity, including the pages they browse. This tool enhances sales opportunities by offering personalized discounts based on user behavior. Additionally, it consolidates messages from various communication channels into a single dashboard for streamlined management. Features like ticket filtering and prioritization help in reducing response times, while actionable analytics provide insights into your agents' performance, enabling you to monitor and improve your customer service efficiency effectively.

Leverage AI With Lyro

Lyro is a conversational AI tool designed to engage with your audience across various live channels. Capable of addressing up to 70% of customer issues in seven different languages, Lyro provides swift responses within 6 seconds, utilizing your existing data to generate human-like interactions. This tool not only responds to inquiries but also undertakes tasks, allowing your support agents to concentrate on more complex requests. With Lyro, you can scale your customer service operations efficiently, offering predictable expenses at a starting rate of $0.5 per conversation, thus optimizing your support without the need for additional hires.

Automate and Scale With Tidio

Tidio offers a proactive approach to engaging visitors and advancing leads through your sales funnels with automation. Utilizing plug-and-play chatbots, it addresses missed conversations, extends discount offers, recovers abandoned carts, recommends products, and more, enhancing user interaction and sales potential. You can choose from over 35 chatbot templates or craft custom automation workflows with an intuitive drag-and-drop interface, all without the need for any coding expertise. This feature empowers you to tailor the customer experience on your website, ensuring efficiency and effectiveness in your digital engagement strategies.

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