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CX & Support
Considering adding either Reamaze or Solvvy to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Reamaze and Solvvy to see which one is right for your ecommerce brand.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
- Leverage AI to provide instant, accurate answers to customer support questions.
- Integrate seamlessly with your website for a smooth self-service experience.
- Escalate complex issues to human agents while maintaining context.
- Analyze customer interactions to continuously improve the AI's accuracy.
- Customize the interface to match your brand’s look and feel.
- Offer multilingual support to accommodate a diverse customer base.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Solvvy provides custom pricing for their software, with plans structured based on the number of customer service requests a business receives per year. The pricing starts with a plan for businesses with fewer than 50,000 customer service requests per year, and scales up to custom pricing for enterprises with over 500,000 requests annually or more complex requirements.
Reamaze integrates with a wide range of platforms to offer comprehensive support and engagement solutions. Key integrations include:
- Shopify
- Magento
- WooCommerce
- Slack
- Mailchimp
- Stripe
- Zapier
These highlight D2C brands from our database all currently leverageÂ
Reamaze
 in their tech stack:
These highlight D2C brands from our database all currently leverageÂ
Solvvy
 in their tech stack:
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120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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Discover the best apps and tools to grow your direct to consumer brand.