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CX & Support
Considering adding either Termly or Freshchat to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Termly and Freshchat to see which one is right for your ecommerce brand.
Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, ePrivacy Regulation, and more.
- Generate customized legal policies compliant with global laws for your ecommerce.
- Automatically update privacy policies to keep pace with changing regulations.
- Create tailored terms of service to protect your online store and users.
- Offer cookie consent management tools for GDPR and CCPA compliance.
- Implement disclaimer pages to limit liability and inform customers.
- Access a dashboard for easy policy management and updates.
- Engage customers in real-time with AI-powered chat on your ecommerce site.
- Customize chat widgets to seamlessly blend with your site’s design and brand.
- Automate responses and support with bots tailored to customer queries.
- Analyze chat interactions for insights on customer behavior and needs.
- Integrate with major ecommerce platforms for a unified customer view.
- Offer proactive chat invitations based on visitor behavior to increase conversions.
Termly's pricing starts at $13 per website per month for the Starter plan. The plans are structured with increasing levels of functionality, ranging from the $13 per website per month Starter plan up to a custom Agency plan for more advanced needs.
Freshchat's pricing starts at $19 per agent per month for the Growth plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $19 per agent per month Growth plan up to the $99 per agent per month Enterprise plan for larger businesses with more advanced customer service needs.
These highlight D2C brands from our database all currently leverageÂ
Termly
 in their tech stack:
Urban Armour
Urban Armor Gear (UAG) crafts rugged cases and mobile accessories designed for outdoor enthusiasts and urban adventurers, ensuring their devices are protected in extreme conditions. Their products, known for military-grade protection, are engineered to meet the demands of an active lifestyle while maintaining a balance of strength and style.
Lucky Lad
Lucky Lad makes a miracle hangover recovery gummy to make your mornings less miserable.
These highlight D2C brands from our database all currently leverageÂ
Freshchat
 in their tech stack:
Monos
Luggage
Monos is a Canadian luggage brand that offers high-quality, durable, and stylish luggage at an affordable price point. The brand is focused on mindful travel and sustainability, using the same materials as luxury luggage brands but selling directly to consumers to reduce costs. Monos luggage features aerospace-grade polycarbonate shells, waterproof interiors, and compression packing cubes.
Understatement
Apparel
Understatement was born from the desire to create women's underwear for women. Understatement set out to change an everyday necessity by creating underwear that feels as good as it looks. We share the vision of disrupting the underwear market and created an inclusive arena to lift up and pay homage to women!
APL
Apparel
APL sits at the intersection of luxury and performance, creating the world's finest footwear for optimum comfort for all aspects of your lifestyle from training to travel and everything in between.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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