Customer Service apps help Shopify store owners provide quick, efficient support to shoppers across multiple channels. Customer Service apps allow you to manage inquiries, track customer interactions, and resolve issues seamlessly. Customer Service apps improve customer satisfaction by ensuring shoppers receive timely and helpful responses. Shopify stores can use Customer Service apps to build trust, strengthen relationships, and drive repeat purchases. Many Customer Service apps include features like live chat, ticketing systems, and automated workflows to streamline operations.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases. Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
SmartBot by BestChat is a Shopify-native chatbot that automates sales and support with 24/7 AI-driven responses. It learns from your store’s products, orders, policies, and files to deliver accurate answers and tailored product suggestions. It supports live agent handoff via WhatsApp and email when needed. SmartBot offers features such as rules-based workflows, product highlight extraction, upselling, multilingual support, and multiple currencies. Pricing starts at around $30/month, scaling by features like number of products, concurrency, branding removal, and enterprise needs. It integrates directly in Shopify admin, works with modern themes, and has strong reviews for boosting conversion and reducing support load.
Commslayer is a free, AI-driven helpdesk and chat solution built by the founders of Lifetimely. It integrates seamlessly with Shopify, providing instant access to order history, automated social media moderation, and AI-crafted reply drafts. Simplify your support workflow with macros, automations, and advanced role management—all at a fraction of the cost of legacy helpdesk apps.
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