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CX & Support
Considering adding either Freshchat or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Freshchat and Retently to see which one is right for your ecommerce brand.
Freshchat is a messaging app for sales, support and customer engagement. Freshchat's most loved features include the FAQ section, the canned response solutions, and the messaging integrations with tools like Whatsapp, iMessage, Facebook Messenger.
- Engage customers in real-time with AI-powered chat on your ecommerce site.
- Customize chat widgets to seamlessly blend with your site’s design and brand.
- Automate responses and support with bots tailored to customer queries.
- Analyze chat interactions for insights on customer behavior and needs.
- Integrate with major ecommerce platforms for a unified customer view.
- Offer proactive chat invitations based on visitor behavior to increase conversions.
- Personalize surveys using variables for higher open and response rates.
- Offer multi-language surveys fully customizable to your needs.
- Track and A/B test surveys for increased engagement and response rates.
- Manage feedback efficiently with advanced collaboration and analysis tools.
- Ensure email deliverability with automated email cleanup before survey distribution.
- Compare your NPS with industry benchmarks to see where you stand.
Freshchat's pricing starts at $19 per agent per month for the Growth plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $19 per agent per month Growth plan up to the $99 per agent per month Enterprise plan for larger businesses with more advanced customer service needs.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Freshchat is designed to streamline customer communications by integrating with a variety of platforms and tools. Notable integrations include:
- Shopify
- WordPress
- Slack
- Salesforce
- Zendesk
- Mailchimp
- Zapier
These highlight D2C brands from our database all currently leverage
Freshchat
in their tech stack:
Monos
Monos is a Canadian luggage brand that offers high-quality, durable, and stylish luggage at an affordable price point. The brand is focused on mindful travel and sustainability, using the same materials as luxury luggage brands but selling directly to consumers to reduce costs. Monos luggage features aerospace-grade polycarbonate shells, waterproof interiors, and compression packing cubes.
Understatement
Understatement was born from the desire to create women's underwear for women. Understatement set out to change an everyday necessity by creating underwear that feels as good as it looks. We share the vision of disrupting the underwear market and created an inclusive arena to lift up and pay homage to women!
These highlight D2C brands from our database all currently leverage
Retently
in their tech stack:
PSD
Apparel
PSD offers premium, affordable underwear made by and built for athletes, trendsetters, or people who just really love underwear.
Manukora
Food
Manukora is a purpose led Manuka company. It makes Mānuka honey products that come in jars, squeeze bottles, and even on-the-go packets.
Fellow
Home
If you're looking for a badass matte black coffee kit - you're in luck. Fellow sells sleek coffee grinders, tea kettles, mugs and pour over kits so you can swiftly make yourself some coffee, in style.
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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