Customer research and survey tools are specialized software designed to gather insights directly from consumers for direct-to-consumer (DTC) brands. These tools enable brands to create, distribute, and analyze surveys and feedback forms across various channels, such as email, websites, and social media. Key features often include customizable survey templates, data analytics, and integration with other business tools for comprehensive customer understanding.
For DTC brands, these tools are crucial as they provide direct access to consumer opinions and preferences. Understanding customer needs and experiences is key to refining products, services, and marketing strategies. This feedback helps brands in making data-driven decisions, enhancing customer satisfaction, and fostering brand loyalty. In a market where consumer preferences rapidly evolve, staying attuned to customer feedback is essential.
Popular tools in this category include SurveyMonkey and Typeform. SurveyMonkey is known for its ease of use and robust analytics, making it a go-to for brands seeking comprehensive survey capabilities. Typeform stands out with its engaging, user-friendly design, appealing to customers and encouraging higher response rates. Both tools are popular due to their effectiveness in capturing valuable customer insights, helping DTC brands stay connected and responsive to their audience's needs.
Octane AI is a suite of tool for Shopify brands to increase revenue through engaging quizzes and learn more about their customers through AI-driven research. Octane helps D2C brands create quizzes that recommend products, collect zero party data, grow subscriber lists and drive ROI. Their Voice of Customer tool, Insights AI, allows D2C brands to upload their reviews and enable Octane’s AI to uncover insights, sentiments, research and more into their customers.
Deploy surveys in minutes to better understand your customers. Build audiences with your order and response data and sync the information and Shopify & Klaviyo to leverage the insights.
Typeform is a very user-friendly form and survey builder. The design is clean and the features are smart: You can customize your survey in different ways, and you can also create lots of clever interactions using features like "logic jumps" which create unique paths of questions based on answers.
Customer Fields offers a suite of tools to improve customers sign-up experience. Online retailers can gather important customer data by customizing registration forms using a simple drag-and-drop form builder, build robust customer profiles, and then put the data to work by integrating it with other business tools.
Zigpoll is one of the best ways to collect feedback from your customers. Their on-site polling tool helps businesses big and small hear from their customers, digest the data, and improve their products.
Survey and NPS software that helps you capture more customer feedback and deliver a better experience. Send surveys by email, link or in chat or run targeted surveys on websites, in web apps or in mobile apps.
Interactive and customizable quizzes to capture first-party data at scale and enhance your customer experience.
Redefine your customer experience with Retently. Collect valuable customer experience data - NPS, CSAT and CES feedback - across all touchpoints, spot trends and understand the key drivers impacting CX.
