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CX & Support
Considering adding either Gladly or Solvvy to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gladly and Solvvy to see which one is right for your ecommerce brand.
Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.
- Centralize customer communication across channels into a single conversation.
- Offer personalized service by accessing a unified customer history.
- Utilize AI to predict and automate customer service responses efficiently.
- Enable customers to shop within the chat interface for immediate purchases.
- Streamline returns and exchanges directly through customer support channels.
- Analyze service performance with comprehensive, real-time reporting tools.
- Leverage AI to provide instant, accurate answers to customer support questions.
- Integrate seamlessly with your website for a smooth self-service experience.
- Escalate complex issues to human agents while maintaining context.
- Analyze customer interactions to continuously improve the AI's accuracy.
- Customize the interface to match your brand’s look and feel.
- Offer multilingual support to accommodate a diverse customer base.
Gladly's pricing starts at $150 per agent per month for the Support Hero plan. The plans are structured with increasing levels of functionality, ranging from the $150 per agent per month Support Hero plan up to the custom-priced Personalized Consultation plan for more advanced needs.
Solvvy provides custom pricing for their software, with plans structured based on the number of customer service requests a business receives per year. The pricing starts with a plan for businesses with fewer than 50,000 customer service requests per year, and scales up to custom pricing for enterprises with over 500,000 requests annually or more complex requirements.
Gladly integrates with a variety of platforms to streamline customer service and satisfaction processes. Key integrations include:
- Shopify
- Magento
- Medallia Agent Connect
- Big Commerce
- Klaviyo
These highlight D2C brands from our database all currently leverageÂ
Gladly
 in their tech stack:
Gorjana
Gorjana is a jewelry brand inspired by the laid-back sophistication of Laguna Beach, offering a diverse range of stylish and versatile pieces. Their collections include necklaces, earrings, bracelets, and rings, designed to be layered and personalized, reflecting a commitment to craftsmanship and contemporary elegance.
Framebridge
Framebridge is an online custom framing store, offering a new way to custom frame made fast, easy & affordable.
These highlight D2C brands from our database all currently leverageÂ
Solvvy
 in their tech stack:
Love Wellness
Health & Wellness
Love Wellness supplements are made with clean ingredients to support specific self-care issues.
ButcherBox
Food
ButcherBox delivers 100% grass-fed, grass-finished beef; free-range organic chicken; heritage-breed pork, wild-caught seafood, and more directly to members' doors.
The Black Tux
Apparel
The Black Tux designs and manufactures modern and timeless rental suits and tuxedos that actually fit—made of natural fabrics, ordered online, and delivered for free.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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Discover the best apps and tools to grow your direct to consumer brand.