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CX & Support
Considering adding either One Pilot or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between One Pilot and Springboard to see which one is right for your ecommerce brand.
Outsourced customer care, done right. Bring answers to your users. 100% human, instant and 24/7. Across all channels. Native agents.
- Leverage AI and human expertise to manage customer support tickets efficiently.
- Offer 24/7 multichannel support, including email, chat, and social media.
- Automate common queries with AI while escalating complex issues to humans.
- Integrate seamlessly with major ecommerce platforms for a cohesive workflow.
- Provide real-time analytics to monitor customer satisfaction and team performance.
- Customize support solutions to fit your brand's unique needs and challenges.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions.
- Enables real-time inventory management across multiple stores for efficiency.
- Supports sales representative tracking to enhance sales performance analysis.
- Provides real-time sales dashboards for up-to-date business insights.
- Allows for easy handling of returns, gift cards, coupons, and promotions.
- Integrates CRM and email for improved customer relationship management.
One Pilot's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
One Pilot is engineered to enhance customer support through seamless integrations with leading ecommerce and support platforms. Popular integrations include:
- Shopify
- Magento
- WooCommerce
- BigCommerce
- Zendesk
- Freshdesk
These highlight D2C brands from our database all currently leverageÂ
One Pilot
 in their tech stack:
Birchbox
Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.
These highlight D2C brands from our database all currently leverageÂ
Springboard
 in their tech stack:
Kulfi
Beauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool Haus
Food
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
Vybes
Beverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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