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CX & Support
Considering adding either Reamaze or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Reamaze and Retently to see which one is right for your ecommerce brand.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
- Personalize surveys using variables for higher open and response rates.
- Offer multi-language surveys fully customizable to your needs.
- Track and A/B test surveys for increased engagement and response rates.
- Manage feedback efficiently with advanced collaboration and analysis tools.
- Ensure email deliverability with automated email cleanup before survey distribution.
- Compare your NPS with industry benchmarks to see where you stand.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Reamaze integrates with a wide range of platforms to offer comprehensive support and engagement solutions. Key integrations include:
- Shopify
- Magento
- WooCommerce
- Slack
- Mailchimp
- Stripe
- Zapier
These highlight D2C brands from our database all currently leverage
Reamaze
in their tech stack:
These highlight D2C brands from our database all currently leverage
Retently
in their tech stack:
PSD
Apparel
PSD offers premium, affordable underwear made by and built for athletes, trendsetters, or people who just really love underwear.
Manukora
Food
Manukora is a purpose led Manuka company. It makes Mānuka honey products that come in jars, squeeze bottles, and even on-the-go packets.
Fellow
Home
If you're looking for a badass matte black coffee kit - you're in luck. Fellow sells sleek coffee grinders, tea kettles, mugs and pour over kits so you can swiftly make yourself some coffee, in style.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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