How can we help you build a better app stack?
Oops! Something went wrong while submitting the form.
CX & Support
Considering adding either Richpanel or Solvvy to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Richpanel and Solvvy to see which one is right for your ecommerce brand.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.
Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
- Centralize customer support from email, chat, and social media into one platform.
- Automate service with AI bots for common inquiries, freeing up staff for complex cases.
- Offer self-service options through a customizable Help Center integrated on your site.
- Personalize customer interactions with a unified view of their purchase history.
- Generate detailed reports on support performance, customer satisfaction, and trends.
- Seamlessly integrate with leading ecommerce platforms for streamlined operations.
- Leverage AI to provide instant, accurate answers to customer support questions.
- Integrate seamlessly with your website for a smooth self-service experience.
- Escalate complex issues to human agents while maintaining context.
- Analyze customer interactions to continuously improve the AI's accuracy.
- Customize the interface to match your brand’s look and feel.
- Offer multilingual support to accommodate a diverse customer base.
Richpanel's pricing starts at $9 per month for the Base plan, which includes 3 users. The plans are structured with increasing levels of functionality and user counts, ranging from the $9 per month Base plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Solvvy provides custom pricing for their software, with plans structured based on the number of customer service requests a business receives per year. The pricing starts with a plan for businesses with fewer than 50,000 customer service requests per year, and scales up to custom pricing for enterprises with over 500,000 requests annually or more complex requirements.
Richpanel offers a wide range of integrations to help businesses streamline their customer support operations. Some of the most popular and relevant integrations include:
- Shopify
- Aircall
- Hubspot
- Instagram
- Facebook
- Klaviyo
- Amazon
These highlight D2C brands from our database all currently leverageÂ
Richpanel
 in their tech stack:
Sene
Sene offers custom-made, sizeless jeans designed to provide a flattering fit for people of all shapes and sizes, using a thorough quiz and AI to ensure the perfect match. Sene emphasizes sustainable and ethical practices, including a commitment to reducing waste through unlimited remakes and alterations.
Rejuvia
Rejuvia's all-natural oral sprays help you fall asleep faster, feel less stressed during the day and live a happier life. The oral sprays are formulated with organic, clinically-backed ingredients.
These highlight D2C brands from our database all currently leverageÂ
Solvvy
 in their tech stack:
Love Wellness
Health & Wellness
Love Wellness supplements are made with clean ingredients to support specific self-care issues.
ButcherBox
Food
ButcherBox delivers 100% grass-fed, grass-finished beef; free-range organic chicken; heritage-breed pork, wild-caught seafood, and more directly to members' doors.
The Black Tux
Apparel
The Black Tux designs and manufactures modern and timeless rental suits and tuxedos that actually fit—made of natural fabrics, ordered online, and delivered for free.
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
Explore Deals
Discover the best apps and tools to grow your direct to consumer brand.