CX & Support

Termly vs. Springboard: Tool Comparison

Considering adding either Termly or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Termly and Springboard to see which one is right for your ecommerce brand.
Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, ePrivacy Regulation, and more.
- Generate customized legal policies compliant with global laws for your ecommerce. - Automatically update privacy policies to keep pace with changing regulations. - Create tailored terms of service to protect your online store and users. - Offer cookie consent management tools for GDPR and CCPA compliance. - Implement disclaimer pages to limit liability and inform customers. - Access a dashboard for easy policy management and updates.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions. - Enables real-time inventory management across multiple stores for efficiency. - Supports sales representative tracking to enhance sales performance analysis. - Provides real-time sales dashboards for up-to-date business insights. - Allows for easy handling of returns, gift cards, coupons, and promotions. - Integrates CRM and email for improved customer relationship management.
Termly's pricing starts at $13 per website per month for the Starter plan. The plans are structured with increasing levels of functionality, ranging from the $13 per website per month Starter plan up to a custom Agency plan for more advanced needs.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Termly does not currently offer many integrations for ecommerce merchants.
Springboard offers a range of integrations to help businesses streamline their customer support operations. Some of the most popular and relevant integrations include: - Salesforce - Zendesk - Microsoft 365 - DocuSign - Google Analytics 360
These highlight D2C brands from our database all currently leverage 
Termly
 in their tech stack:
Urban Armour
Urban Armor Gear (UAG) crafts rugged cases and mobile accessories designed for outdoor enthusiasts and urban adventurers, ensuring their devices are protected in extreme conditions. Their products, known for military-grade protection, are engineered to meet the demands of an active lifestyle while maintaining a balance of strength and style.
Rocco Fridge
The world's smartest drinks fridge
Lucky Lad
Lucky Lad makes a miracle hangover recovery gummy to make your mornings less miserable.
These highlight D2C brands from our database all currently leverage 
Springboard
 in their tech stack:
Kulfi
Beauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool Haus
Food
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
Vybes
Beverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.
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Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.

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