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Best 41 Ecommerce CX & Support Tools

Customer support is one of the first tools any merchant will invest in. Drowing in customer support tickets is the last thing anyone wants to do. So tools like Gorgias and Zendesk have neatly cornered the market to solve for that. That still doesn't stop innovation from happening with new players like Springboard and Help Scout offering tangential add-ons to existing CX systems. Check out the full list here.
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SurveySensum logo
SurveySensum

SurveySensum’s AI Text Analytics Software helps you analyze 10,000+ open-ended responses in minutes. Powered by machine learning, it detects sentiment, themes, and recurring issues from chats, reviews, emails, and calls — with up to 99% accuracy. No manual tagging required. Easily customize and train the AI with your own tags. Ideal for CX, product, and marketing teams running NPS, CSAT, or VOC programs.

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Zonka Feedback logo
Zonka Feedback

Zonka Feedback simplifies CX, allowing you to start meaningful two-way conversations with customers via powerful surveys. Design stunning surveys in minutes, gather data from all touchpoints, understand customers better with AI analytics & close the feedback loop — all within one powerful platform.

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StepAlong logo
StepAlong

StepAlong is the AI-driven Product Instruction Platform that helps consumer brands bring down product returns, increase positive reviews and create operational efficiency.

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Commslayer logo
Commslayer

Commslayer is a free, AI-driven helpdesk and chat solution built by the founders of Lifetimely. It integrates seamlessly with Shopify, providing instant access to order history, automated social media moderation, and AI-crafted reply drafts. Simplify your support workflow with macros, automations, and advanced role management—all at a fraction of the cost of legacy helpdesk apps.

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qikify Contact Form logo
qikify Contact Form

qikify Contact Form allows you to create customizable contact forms for your Shopify store, enabling customers to reach out easily. Design forms with drag-and-drop functionality and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with qikify Contact Form’s versatile form options.

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Appointment Booking ointo logo
Appointment Booking ointo

Appointment Booking ointo enables your Shopify store to offer appointment scheduling services to customers. Manage bookings, set availability, and automate reminders to streamline your appointment scheduling process. Enhance customer convenience and boost your service-based sales with Appointment Booking ointo’s easy-to-use tools.

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Peek! logo
Peek!

Peek! records and replays customer sessions on your Shopify store, helping you understand user behavior and improve your site’s usability. Analyze how customers interact with your store to identify areas for enhancement and optimize the shopping experience. Boost your store’s performance and conversions with Peek!’s insightful session recording tools.

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Chatty logo
Chatty

Chatty allows you to add live chat functionality to your Shopify store, enabling real-time communication with your customers. Provide instant support, answer questions, and assist customers throughout their shopping journey to enhance their experience. Improve customer satisfaction and boost conversions with Chatty’s user-friendly live chat tools.

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Powerful Contact Form logo
Powerful Contact Form

Powerful Contact Form lets you create customizable contact forms for your Shopify store, enabling customers to reach out easily. Design forms with drag-and-drop functionality and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with Powerful Contact Form’s versatile form options.

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