Springboard is the customer service center thats acts as an extension of your support team. Springboard operates on a pay per ticket model and sources high quality customer service agents from North America.
DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation. Leading brands such as Reebok, AllSaints, On, Holland & Barrett, Rapha, Beauty Pie, and Boardriders use DigitalGenius to provide 24/7 customer service support, reduce response times and improve their customer experience.
Hark has created a contextualization engine that takes customers through a journey when getting in touch with service teams for support. This context creation drives much more efficiency for agents and elevates the customer experience.
Chatra adds live chat functionality to your Shopify store, enabling real-time communication with your customers. Provide instant support, answer questions, and assist customers throughout their shopping journey to enhance their experience. Improve customer satisfaction and boost conversions with Chatra’s user-friendly live chat tools.
Redefine your customer experience with Retently. Collect valuable customer experience data - NPS, CSAT and CES feedback - across all touchpoints, spot trends and understand the key drivers impacting CX.
The ReSponse App instantly responds to customers based on your company data; reducing first response times and resolution delays. You get AI powered automation for your CX team needs, without the AI hallucinations.
Allow customers to change their orders’ shipping address easily , on their own, without contacting support
Willdesk allows you to create and manage a comprehensive FAQ section on your Shopify store, helping customers find answers to their questions quickly. Organize your FAQs into categories, customize the design, and make information easily accessible to enhance the shopping experience. Improve customer support and reduce inquiries with Willdesk’s easy-to-use FAQ management tools.
HelpCenter is an all-in-one customer support tool designed to enhance the ecommerce experience by integrating an AI-powered FAQ builder, live chat, and helpdesk functionalities. With seamless ChatGPT-4 integration, brands can quickly create informative FAQs, translate them instantly, and provide 24/7 customer assistance through multiple channels, including live chat and social media. This comprehensive solution not only improves customer service during peak sales periods like Black Friday and Christmas but also centralizes inquiries in a single inbox, ensuring efficient and responsive support for enhanced customer satisfaction and conversions.
Everything you need to build a better D2C brand, business and tech stack.
