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DigitalGenius

DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation. Leading brands such as Reebok, AllSaints, On, Holland & Barrett, Rapha, Beauty Pie, and Boardriders use DigitalGenius to provide 24/7 customer service support, reduce response times and improve their customer experience.

DigitalGenius

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DigitalGenius

Powerful AI concierge for your store
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What is DigitalGenius?

DigitalGenius is an AI-powered customer service automation platform designed to improve efficiency and customer satisfaction for ecommerce brands. DigitalGenius leverages advanced AI technologies to handle routine inquiries, automate repetitive tasks, and streamline customer service processes.

AI-Powered Customer Service

DigitalGenius uses AI to automate a wide range of customer service functionalities and repetitive tasks. The tool can quickly and accurately respond to customer queries, manage returns, process refunds, and more. DigitalGenius not only speeds up response times but also ensures consistency and accuracy in customer interactions.

Streamlined Returns and Refunds

One of the key features of DigitalGenius is the tool’s ability to fully streamline returns. The platform automates the entire returns process, from generating return labels to issuing refunds and replacements. This helps to reduce the workload on customer service teams and improves the overall customer experience. 

Seamless Integrations

DigitalGenius integrates seamlessly with the most important ecommerce tools and platforms. Their suite of integrations allow them to pull and input information from various sources, streamlining supply chain and inventory management. 

Personalized Customer Interactions

The advanced AI technology behind DigitalGenius ensures customer interactions feel natural and personalized…and not like AI. DigitalGenius uses customer data to tailor responses and product recommendations. By understanding individual customer needs and preferences, DigitalGenius helps brands deliver a more engaging and satisfying customer experience.

Who Uses DigitalGenius at a D2C Brand?

DigitalGenius interacts with several parts of a D2C brand, including customer service, operations, and growth functions. It benefits customer service teams by handling routine tasks, allowing them to focus on more complex issues. Operations teams benefit from streamlined processes and better inventory management, while sales teams can leverage AI-driven insights to boost conversions and customer loyalty.

FEATURED CASE STUDY
Waterdrop Leverages DigitalGenius To Improve Customer Experience

Waterdrop, a globally-known hydration brand, partnered with DigitalGenius to automate its customer service processes. Waterdrop has been able to drive a 50% reduction in support tickets and allowed the customer success team to focus on more personalized interactions, significantly improving both customer and employee experiences.

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