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Best 41 Ecommerce CX & Support Tools

Customer support is one of the first tools any merchant will invest in. Drowing in customer support tickets is the last thing anyone wants to do. So tools like Gorgias and Zendesk have neatly cornered the market to solve for that. That still doesn't stop innovation from happening with new players like Springboard and Help Scout offering tangential add-ons to existing CX systems. Check out the full list here.
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Zotabox Contact Form logo
Zotabox Contact Form

Zotabox Contact Form allows you to create customizable contact forms for your Shopify store, enabling customers to reach out easily. Design forms with drag-and-drop functionality and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with Zotabox Contact Form’s versatile form options.

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Pify Form Builder logo
Pify Form Builder

Pify Form Builder lets you create customizable forms for your Shopify store, including contact forms, surveys, and lead generation forms. Design forms with a drag-and-drop interface and integrate them seamlessly into your site. Collect valuable customer information and enhance your store’s interaction with Pify Form Builder’s versatile form options.

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Juphy logo
Juphy

Meet Your 24/7 Online Sales Rep: An AI Assistant That Increase Conversion Rates and Delivers Excellent Customer Service. Juphy AI supports your Shopify store visitors from initial hello to checkout. It expertly handles customer inquiries, informs shoppers about the specifics of your products, and simplifies purchasing decisions with personalized recommendations. Juphy also delivers excellent customer service related to frequently asked questions, including shipping, returns and refunds. It converts website visitors into actual customers and improves customer satisfaction with excellent service on your website, even outside office hours.

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Channel Talk logo
Channel Talk

Channel Talk is a customer engagement platform that combines live chat, CRM, and team communication tools to help businesses connect with their customers seamlessly. It’s designed to enhance customer support, boost sales, and streamline team collaboration all in one place.

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Zipchat AI logo
Zipchat AI

Zipchat AI is a ChatGPT wrapper tool similar to Rep AI or Big Sur AI. The tool ingests your product data and offers a widget for customers to interact with on your store. Alternatives include Siena AI, Rep AI, Big Sur AI, Gorgias, Richpanel and more.

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