AI chatbot tools enable D2C brands to provide instant, automated customer support and engagement at scale. These chatbots can handle customer inquiries, provide product recommendations, and guide users through the buying process 24/7. By automating key customer service functions, brands improve response times and enhance the customer experience. AI chatbots are essential for scaling customer interactions without sacrificing quality or increasing costs.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases. Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
Cavalry is an AI agent operating system that resolves customer issues faster for ecommerce brands—without the constraints of rigid, pre-programmed workflows. Our next-generation platform dynamically adapts to every customer interaction, solving challenges without human intervention or escalation. Your support team can focus on high-value tasks while your customers enjoy a seamless, frustration-free experience, every time.
Flyweight is AI with Personality for Shopify Brands with Personality. Flyweight builds AI chatbots that truly understand your Shopify store—from product pages and blog posts to FAQs and return policies. Designed for brands with a distinct voice, Flyweight’s chatbot mirrors your tone, speaks over 50 languages, and updates automatically every night to stay aligned with your latest content. Installation takes just one click. From there, merchants can easily customize responses, create tailored customer journeys with smart routing, and seamlessly forward complex inquiries to their support team. Flyweight is built to be accurate, reliable, and on-brand. Unlike generic chatbots, it responds exclusively based on your store’s real-time content—so answers are always precise and trustworthy. And if the AI can’t confidently respond, it collects the customer’s contact details and forwards the full chat to your team—ensuring no lead is ever lost. That’s why leading brands around the world trust Flyweight to boost conversions, cut support volume, and elevate the customer experience. Fully GDPR-compliant by design, Flyweight is ready to power global commerce—helping merchants grow with confidence, personality, and intelligence.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
A customer support tool designed for e-commerce brands to deliver fast, personalized, smarter support. Built with AI at the heart of the platform, OpenStore allows for users to be up and running, responding to emails within 5 minutes of sign. up.
Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized conversations. Kustomer keeps track of customer information such as purchase behavior, site behavior and conversations to give support agents the tools they need to assist customers.
Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
Big Sur AI is an e-commerce AI platform that offers a customizable AI sales agent designed to increase sales and enhance customer experiences by providing real-time, personalized shopping assistance. It integrates easily with online stores, delivering high-quality recommendations and valuable insights without complex technical setups.
SmartBot by BestChat is a Shopify-native chatbot that automates sales and support with 24/7 AI-driven responses. It learns from your store’s products, orders, policies, and files to deliver accurate answers and tailored product suggestions. It supports live agent handoff via WhatsApp and email when needed. SmartBot offers features such as rules-based workflows, product highlight extraction, upselling, multilingual support, and multiple currencies. Pricing starts at around $30/month, scaling by features like number of products, concurrency, branding removal, and enterprise needs. It integrates directly in Shopify admin, works with modern themes, and has strong reviews for boosting conversion and reducing support load.
alby is the proactive AI shopping agent trusted by leading e-commerce brands to anticipate shopper questions and guide them confidently to purchase. In every conversation, alby learns what shoppers care about most and shares those insights to help marketers and merchandisers improve their experience and sell more.
Commslayer is a free, AI-driven helpdesk and chat solution built by the founders of Lifetimely. It integrates seamlessly with Shopify, providing instant access to order history, automated social media moderation, and AI-crafted reply drafts. Simplify your support workflow with macros, automations, and advanced role management—all at a fraction of the cost of legacy helpdesk apps.
Sell more with an AI sales agent, guaranteed to boost your revenue. Totebot AI boosts sales and automates customer support with instant, AI-powered responses. Set up in minutes with 1-click Shopify integration and sell globally, 24/7, in 95+ languages across live chat, WhatsApp, and Telegram. Sync customer data with Meta, Google, and TikTok for smarter remarketing and personalize every answer to improve conversions—all without writing a single line of code. We guarantee you'll see results, or you get 150% of your money back. - Automatically suggest products and answer order questions with AI. - Engage customers on live chat, WhatsApp, and Telegram. - Install instantly with 1-click Shopify integration. - Sync data for smarter Google, Meta & TikTok ads. - Customize your AI's tone, behavior, and brand knowledge.
Everything you need to build a better D2C brand, business and tech stack.
