What is Redo?

Redo is a free returns-management and post-purchase platform for ecommerce brands that helps you increase conversions, keep customers, and expand LTV.

Redo offers consumers low-risk shopping experiences from brands they love via free return coverage and alternatives to refunds.

Derisked Purchasing

Redo gives shoppers peace of mind by offering free returns on behalf of your store. Customers can buy low-cost “insurance” for their order which leads to higher conversion rates and more frequent purchases.

Even if a customer doesn’t purchase Redo with their order, they still get access to the Redo return portal to help you streamline tickets and stay efficient.

Upselling & Exchanges

In the Age of Amazon, customers expect free returns. But, those returns eat into brands’ profits. Redo’s two-click swaps encourage customers to start exchanges or receive store credit versus returning items for a refund.

The result? Customers get what they initially came to you for and you keep revenue you would have previously lost, creating positive experiences and long-term relationships between the brand and consumer. Plus, you can start earning shipping-coverage revenue instantly with Redo’s historical 55-90% attachment rate.

One Platform, No Contracts

Unlike competitors, Redo handles all returns, exchanges, and warranty claims in one platform that is structured around your operations. The Redo team will implement its technology around your business, not the other way around. No need for complex systems or disjointed tools anymore.

Redo also doesn’t lock you into any contracts and the customer support team will quickly help you and your customers.

Who uses Redo at a brand?

Redo interacts with a few main parts of your business: Customer service, operations, and retention. But, it positively impacts every aspect of your business.

The Redo team will work with your development team to quickly and seamlessly integrate the tool into your site and will be there to support any issues that may arise. Over 50% of customers that use Redo opt for something other than a refund, so customer-experience and finance teams will both be happy.