CX & Support
Considering adding either Gladly or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gladly and Springboard to see which one is right for your ecommerce brand.
Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.
Springboard is the customer service center thats acts as an extension of your support team. Springboard operates on a pay per ticket model and sources high quality customer service agents from North America.
- Centralize customer communication across channels into a single conversation.
- Offer personalized service by accessing a unified customer history.
- Utilize AI to predict and automate customer service responses efficiently.
- Enable customers to shop within the chat interface for immediate purchases.
- Streamline returns and exchanges directly through customer support channels.
- Analyze service performance with comprehensive, real-time reporting tools.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions.
- Enables real-time inventory management across multiple stores for efficiency.
- Supports sales representative tracking to enhance sales performance analysis.
- Provides real-time sales dashboards for up-to-date business insights.
- Allows for easy handling of returns, gift cards, coupons, and promotions.
- Integrates CRM and email for improved customer relationship management.
Gladly's pricing starts at $150 per agent per month for the Support Hero plan. The plans are structured with increasing levels of functionality, ranging from the $150 per agent per month Support Hero plan up to the custom-priced Personalized Consultation plan for more advanced needs.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Gladly integrates with a variety of platforms to streamline customer service and satisfaction processes. Key integrations include:
- Shopify
- Magento
- Medallia Agent Connect
- Big Commerce
- Klaviyo
Springboard offers a range of integrations to help businesses streamline their customer support operations. Some of the most popular and relevant integrations include:
- Salesforce
- Zendesk
- Microsoft 365
- DocuSign
- Google Analytics 360
These highlight D2C brands from our database all currently leverageÂ
Gladly
 in their tech stack:
GorjanaGorjana is a jewelry brand inspired by the laid-back sophistication of Laguna Beach, offering a diverse range of stylish and versatile pieces. Their collections include necklaces, earrings, bracelets, and rings, designed to be layered and personalized, reflecting a commitment to craftsmanship and contemporary elegance.
FramebridgeFramebridge is an online custom framing store, offering a new way to custom frame made fast, easy & affordable.
FabFitFunThe FabFitFun box includes a selection of full-size products across beauty, fashion, fitness, wellness, home, and tech – delivered each season.
These highlight D2C brands from our database all currently leverageÂ
Springboard
 in their tech stack:
KulfiBeauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool HausFood
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
VybesBeverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.