How can we help you build a better app stack?
Oops! Something went wrong while submitting the form.
CX & Support
Considering adding either Gorgias or Zipchat AI to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gorgias and Zipchat AI to see which one is right for your ecommerce brand.
Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Zipchat AI offers a smart AI chatbot designed for boosting sales and improving customer service in e-commerce. It quickly learns about your products and shop to give personalized help and product suggestions. This means more sales and happy customers. Zipchat AI is designed for e-commerce and integrates perfectly with Shopify, making it easy to use. It's all about helping your store sell more and keep customers satisfied, 24/7. All 100% handled by your custom AI, set-up in less than 3 minutes.
- Gorgias provides a centralized helpdesk to manage customer inquiries across multiple ecommerce channels.
- The platform integrates with Shopify and other ecommerce platforms to access customer data and order history.
- Gorgias enables agents to process returns, update shipping, and generate discount codes directly from the helpdesk.
- AI-powered features like automated ticket triage, canned responses, and ticket prioritization boost efficiency.
- Gorgias offers detailed reporting on support metrics, agent performance, and the impact on revenue.
- The platform supports multiple communication channels, including email, chat, and social media, for omnichannel customer service.
- Train ZipChat in just 3 minutes and automate customer interactions efficiently.
- Offers multilingual support to cater to global customers in over 90 languages.
- Utilizes advanced scraping technology for precise and instant answers.
- ZipChat's AI improves over time, learning from each conversation to enhance future interactions.
- Provides a no-code setup, making it accessible for e-commerce businesses without technical expertise.
- Customizable chat interface ensures consistency with your brand's aesthetics.
Gorgias offers a pricing model that starts at $50 per month for the Basic plan, which includes 300 tickets per month. The pricing scales up as the number of tickets increases, with additional charges of $40 per 100 tickets. Gorgias also offers Pro, Advanced, and Enterprise plans with more features and higher ticket volumes.
Zipchat AI's pricing starts at $49 per month for the Starter plan, which includes 500 replies per month, 1,000 webpages stored, and 2 stores. The plans are structured with increasing levels of functionality and reply/storage capacity, ranging from the $49 per month Starter plan up to the $499 per month Scale plan for larger businesses with more advanced customer service needs.
Gorgias offers a range of integrations to help ecommerce merchants streamline their customer service operations. Some of the key integrations include:
- Shopify
- Klaviyo
- Recharge
- Yotpo
- Okendo
- Narvar
- Skio
- Via
These highlight D2C brands from our database all currently leverageÂ
Gorgias
 in their tech stack:
Kizik
Kizik burst onto the seen just a few years ago with their world-famous, hands-free slip-on shoes. They're stylish, convenient and even fun. Since they've launched, they have expanded into a bunch of different categories within shoes: casual, stylish, everyday and athletic...all with their awesome hands-free design.
July
July is a luggage and travel accessories brand that offers high-quality, stylish luggage and small leather goods. Their products feature craftsmanship and seamless access for fast retrieval of essentials like passports and keys. July luggage is available in a variety of colors and can be personalized with unique fonts to help travelers easily identify their bags at the baggage carousel.
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
Explore Deals
Discover the best apps and tools to grow your direct to consumer brand.