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CX & Support
Considering adding either Hark or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Hark and Springboard to see which one is right for your ecommerce brand.
Hark has created a contextualization engine that takes customers through a journey when getting in touch with service teams for support. This context creation drives much more efficiency for agents and elevates the customer experience.
- Automate customer feedback collection via email and SMS after purchase.
- Customize feedback requests to match your brand’s voice and aesthetics.
- Analyze feedback trends with detailed reporting tools to improve services.
- Integrate with your ecommerce platform for seamless feedback loop creation.
- Use customer insights to tailor product offerings and marketing strategies.
- Encourage positive feedback sharing across social media platforms.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions.
- Enables real-time inventory management across multiple stores for efficiency.
- Supports sales representative tracking to enhance sales performance analysis.
- Provides real-time sales dashboards for up-to-date business insights.
- Allows for easy handling of returns, gift cards, coupons, and promotions.
- Integrates CRM and email for improved customer relationship management.
Hark's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
The most popular integrations offered by Hark include:
- Zendesk
- Shopify
- Aircall
- Hubspot
- Instagram
- Facebook
- Klaviyo
- Amazon
These highlight D2C brands from our database all currently leverageÂ
Hark
 in their tech stack:
Tovala
Tovala is a meal service for insanely busy people. They've reinvented home cooking to save time. They do this with their prepared meals that you cook through their tech-enabled oven.
Scan the QR codes provided with the meals purchased on the oven, and it will start cooking your meals in 20 min.
Thesis
Thesis is the world's first personalized nootropics company to activate every kind of brain.
These highlight D2C brands from our database all currently leverageÂ
Springboard
 in their tech stack:
Kulfi
Beauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool Haus
Food
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
Vybes
Beverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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