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CX & Support
Considering adding either Hark or Zipchat AI to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Hark and Zipchat AI to see which one is right for your ecommerce brand.
Hark has created a contextualization engine that takes customers through a journey when getting in touch with service teams for support. This context creation drives much more efficiency for agents and elevates the customer experience.
Zipchat AI offers a smart AI chatbot designed for boosting sales and improving customer service in e-commerce. It quickly learns about your products and shop to give personalized help and product suggestions. This means more sales and happy customers. Zipchat AI is designed for e-commerce and integrates perfectly with Shopify, making it easy to use. It's all about helping your store sell more and keep customers satisfied, 24/7. All 100% handled by your custom AI, set-up in less than 3 minutes.
- Automate customer feedback collection via email and SMS after purchase.
- Customize feedback requests to match your brand’s voice and aesthetics.
- Analyze feedback trends with detailed reporting tools to improve services.
- Integrate with your ecommerce platform for seamless feedback loop creation.
- Use customer insights to tailor product offerings and marketing strategies.
- Encourage positive feedback sharing across social media platforms.
- Train ZipChat in just 3 minutes and automate customer interactions efficiently.
- Offers multilingual support to cater to global customers in over 90 languages.
- Utilizes advanced scraping technology for precise and instant answers.
- ZipChat's AI improves over time, learning from each conversation to enhance future interactions.
- Provides a no-code setup, making it accessible for e-commerce businesses without technical expertise.
- Customizable chat interface ensures consistency with your brand's aesthetics.
Hark's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
Zipchat AI's pricing starts at $49 per month for the Starter plan, which includes 500 replies per month, 1,000 webpages stored, and 2 stores. The plans are structured with increasing levels of functionality and reply/storage capacity, ranging from the $49 per month Starter plan up to the $499 per month Scale plan for larger businesses with more advanced customer service needs.
The most popular integrations offered by Hark include:
- Zendesk
- Shopify
- Aircall
- Hubspot
- Instagram
- Facebook
- Klaviyo
- Amazon
These highlight D2C brands from our database all currently leverageÂ
Hark
 in their tech stack:
Tovala
Tovala is a meal service for insanely busy people. They've reinvented home cooking to save time. They do this with their prepared meals that you cook through their tech-enabled oven.
Scan the QR codes provided with the meals purchased on the oven, and it will start cooking your meals in 20 min.
Thesis
Thesis is the world's first personalized nootropics company to activate every kind of brain.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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