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CX & Support
Considering adding either Help Scout or One Pilot to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Help Scout and One Pilot to see which one is right for your ecommerce brand.
Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.
- Centralize emails, chats, and calls into a single platform for streamlined support.
- Offer self-service options through an intuitive knowledge base and FAQs.
- Personalize customer interactions using detailed profiles and history.
- Automate workflows and responses to increase support team efficiency.
- Measure satisfaction and gather feedback directly through support interactions.
- Integrate seamlessly with ecommerce platforms for a unified customer view.
- Leverage AI and human expertise to manage customer support tickets efficiently.
- Offer 24/7 multichannel support, including email, chat, and social media.
- Automate common queries with AI while escalating complex issues to humans.
- Integrate seamlessly with major ecommerce platforms for a cohesive workflow.
- Provide real-time analytics to monitor customer satisfaction and team performance.
- Customize support solutions to fit your brand's unique needs and challenges.
Help Scout's pricing starts at $20 per user per month for the Standard plan. The plans are structured with increasing levels of functionality, ranging from the $20 per user per month Standard plan up to the $40 per user per month Plus plan, which includes additional features like custom reports and unlimited reporting history.
Help Scout offers a range of integrations to streamline customer support and enhance workflow efficiency. Popular integrations include:
- Slack
- Shopify
- Salesforce
- Mailchimp
- Trello
- Zapier
- Jira
These highlight D2C brands from our database all currently leverageÂ
Help Scout
 in their tech stack:
Wisp
Wisp is healthcare on your terms — get treatment from their doctors to your doorstep. Specifically focused on sexual healthcare & committed to making that inclusive, cost-effective, and accessible—for everyone.
These highlight D2C brands from our database all currently leverageÂ
One Pilot
 in their tech stack:
Birchbox
Personal Care
Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.
Moju
Beverage
It shouldn’t take a lightning bolt to feel the power of nature. Thankfully, MOJU has bottled a better way. Active, grown, functional ingredients to help you take on any challenge.
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Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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