Help Scout Overview 2025: Used By 34 Brands

About Help Scout

Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.

Category:

CX & Support

Tags:

Help Desk

Languages:

English

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Help Scout

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Help Scout Pricing

Help Scout’s Standard plan starts at $22/month and includes a beacon help widget and automated workflows, while the Pro plan at $65/month adds AI Drafts and tiered discounts.

Basic

Best option

$1,500

per month

Starts with 50 Contacts per Month Inbox with All Channels Docs Knowledge Base Help Widget with Al Answers Unlimited Al Drafts Basic Reporting

Basic

Best option

$1,500

per month

Starts with 100 Contacts per Month Multiple Inboxes and Docs Sites API and 100+ Integrations Advanced Reports CSAT Ratings Customer Properties

Basic

Best option

$1,500

per month

Starts with 100 Contacts per Month Salesforce, Jira, Hub Spot Apps Custom Fields Advanced Permissions Advanced Views & Workflows Restricted Docs Sites

Basic

Best option

$1,500

per month

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FEATURED PARTNER

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Checkmate

Checkmate uses AI to identify and target millions of high-intent shoppers. Join Manscaped, Billy Reid + driving revenue with smarter targeting.

Help Scout Key Integrations

MailChimp

With Mailchimp you can send newsletters and automated emails. You can build your email list with form or import your known contacts. Mailchimp offers pre-designed email templates and a drag and drop email builder.

Hubspot

HubSpot is an award-winning inbound sales, marketing, service, and CRM platform, that helps businesses implement inbound in their businesses. It's used across all industries, but for eCommerce it's typically integrated with WooCommerce.

Shopify

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. Its ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.

Mixpanel

Mixpanel is a tool that allows you to analyze how users interact with your website. It’s designed to make teams more efficient by allowing everyone to analyze user data in real-time to identify trends, understand user behavior, and make decisions about your product.

Magento

Magento is an eCommerce platform. Magento gives you the power to create unique and engaging shopping experiences. Enjoy rich, out-of-the-box features, an unlimited ability to customize, a flexible headless architecture, and seamless third-party integrations.