Help Scout Overview 2025: Used By 34 Brands

About Help Scout

Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.

Category:

CX & Support

Tags:

Help Desk

Languages:

English

Help Scout Media

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Help Scout

Demo

Help Scout

Demo

Help Scout

Demo

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Help Scout Pricing

Help Scout’s Standard plan starts at $22/month and includes a beacon help widget and automated workflows, while the Pro plan at $65/month adds AI Drafts and tiered discounts.

Basic

Best option

$1,500

per month

Starts with 50 Contacts per MonthInbox with All ChannelsDocs Knowledge BaseHelp Widget with Al AnswersUnlimited Al DraftsBasic Reporting

Basic

Best option

$1,500

per month

Starts with 100 Contacts per MonthMultiple Inboxes and Docs SitesAPI and 100+ IntegrationsAdvanced ReportsCSAT RatingsCustomer Properties

Basic

Best option

$1,500

per month

Starts with 100 Contacts per MonthSalesforce, Jira, Hub Spot AppsCustom FieldsAdvanced PermissionsAdvanced Views & WorkflowsRestricted Docs Sites

Basic

Best option

$1,500

per month

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FEATURED CASE STUDY

Help Scout Overview

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Tool Of The Month

Each month we select one tool to feature as our Tool of the Month. The tool is usually widely adopted by brands on our platform or is newly trending in tech stacks.

Whiteglove Onboarding

Klaviyo

Klaviyo makes it easy to create personalized SMS and email experiences at scale. With all your customer data in one place, you can launch campaigns faster, simplify segmentation, and unify your marketing and service efforts.

Learn More

Help Scout Key Integrations

MailChimp

With Mailchimp you can send newsletters and automated emails. You can build your email list with form or import your known contacts. Mailchimp offers pre-designed email templates and a drag and drop email builder.

Hubspot

HubSpot is an award-winning inbound sales, marketing, service, and CRM platform, that helps businesses implement inbound in their businesses. It's used across all industries, but for eCommerce it's typically integrated with WooCommerce.

Shopify

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. Its ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.

Mixpanel

Mixpanel is a tool that allows you to analyze how users interact with your website. It’s designed to make teams more efficient by allowing everyone to analyze user data in real-time to identify trends, understand user behavior, and make decisions about your product.

Magento

Magento is an eCommerce platform. Magento gives you the power to create unique and engaging shopping experiences. Enjoy rich, out-of-the-box features, an unlimited ability to customize, a flexible headless architecture, and seamless third-party integrations.