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CX & Support
Considering adding either Intercom or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Intercom and Retently to see which one is right for your ecommerce brand.
Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
- Automated, interactive onboarding to keep new users engaged within your product.
- Outbound messaging capabilities to proactively notify customers of issues and updates.
- Omnichannel support through email, SMS, and in-app messenger for seamless customer experiences.
- AI-powered chatbot to instantly resolve 50% of customer questions and reduce support volume.
- Integrations with popular ecommerce platforms like Shopify to streamline customer data and order tracking.
- Personalize surveys using variables for higher open and response rates.
- Offer multi-language surveys fully customizable to your needs.
- Track and A/B test surveys for increased engagement and response rates.
- Manage feedback efficiently with advanced collaboration and analysis tools.
- Ensure email deliverability with automated email cleanup before survey distribution.
- Compare your NPS with industry benchmarks to see where you stand.
Intercom's pricing starts at $39 per month for the Essential plan, which includes access to Intercom's AI chatbot and basic customer support features. The company offers two additional plans - Advanced at $99 per month and Expert at $139 per month - which provide more advanced automation and messaging capabilities. Intercom's pricing is based on the number of seats required and includes additional usage-based charges for features like WhatsApp, SMS, and email campaigns.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Intercom offers a wide range of integrations that allow businesses to connect their various tools and platforms. Some of the most popular and relevant integrations include:
- Zapier
- Google Sheets
- Webhooks
- Filter by Zapier
- HubSpot
- Salesforce
- Stripe
- Zendesk
These highlight D2C brands from our database all currently leverage
Intercom
in their tech stack:
Born Primitive
Born Primitive offers an extensive collection of patriot inspired workout clothing for men and women
Joy Organics
Joy Organics offers a variety of premium CBD products, including CBD tinctures, salves, gummies, softgels and more.
Hush Blankets
Hush Blankets is a company that specializes in creating weighted blankets designed to provide a calming and comforting sensation to users. Weighted blankets are designed to distribute weight evenly across the body, which can have a soothing and relaxing effect. Hush Blankets, like many other weighted blanket manufacturers, offers products that are typically filled with materials like glass beads or plastic pellets to provide the desired weight.
These highlight D2C brands from our database all currently leverage
Retently
in their tech stack:
PSD
Apparel
PSD offers premium, affordable underwear made by and built for athletes, trendsetters, or people who just really love underwear.
Manukora
Food
Manukora is a purpose led Manuka company. It makes Mānuka honey products that come in jars, squeeze bottles, and even on-the-go packets.
Fellow
Home
If you're looking for a badass matte black coffee kit - you're in luck. Fellow sells sleek coffee grinders, tea kettles, mugs and pour over kits so you can swiftly make yourself some coffee, in style.
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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