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CX & Support
Considering adding either Intercom or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Intercom and Springboard to see which one is right for your ecommerce brand.
Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
- Automated, interactive onboarding to keep new users engaged within your product.
- Outbound messaging capabilities to proactively notify customers of issues and updates.
- Omnichannel support through email, SMS, and in-app messenger for seamless customer experiences.
- AI-powered chatbot to instantly resolve 50% of customer questions and reduce support volume.
- Integrations with popular ecommerce platforms like Shopify to streamline customer data and order tracking.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions.
- Enables real-time inventory management across multiple stores for efficiency.
- Supports sales representative tracking to enhance sales performance analysis.
- Provides real-time sales dashboards for up-to-date business insights.
- Allows for easy handling of returns, gift cards, coupons, and promotions.
- Integrates CRM and email for improved customer relationship management.
Intercom's pricing starts at $39 per month for the Essential plan, which includes access to Intercom's AI chatbot and basic customer support features. The company offers two additional plans - Advanced at $99 per month and Expert at $139 per month - which provide more advanced automation and messaging capabilities. Intercom's pricing is based on the number of seats required and includes additional usage-based charges for features like WhatsApp, SMS, and email campaigns.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Intercom offers a wide range of integrations that allow businesses to connect their various tools and platforms. Some of the most popular and relevant integrations include:
- Zapier
- Google Sheets
- Webhooks
- Filter by Zapier
- HubSpot
- Salesforce
- Stripe
- Zendesk
These highlight D2C brands from our database all currently leverageÂ
Intercom
 in their tech stack:
Born Primitive
Born Primitive offers an extensive collection of patriot inspired workout clothing for men and women
Joy Organics
Joy Organics offers a variety of premium CBD products, including CBD tinctures, salves, gummies, softgels and more.
Hush Blankets
Hush Blankets is a company that specializes in creating weighted blankets designed to provide a calming and comforting sensation to users. Weighted blankets are designed to distribute weight evenly across the body, which can have a soothing and relaxing effect. Hush Blankets, like many other weighted blanket manufacturers, offers products that are typically filled with materials like glass beads or plastic pellets to provide the desired weight.
These highlight D2C brands from our database all currently leverageÂ
Springboard
 in their tech stack:
Kulfi
Beauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool Haus
Food
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
Vybes
Beverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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