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CX & Support
Considering adding either One Pilot or StateSet ReSponse to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between One Pilot and StateSet ReSponse to see which one is right for your ecommerce brand.
Outsourced customer care, done right. Bring answers to your users. 100% human, instant and 24/7. Across all channels. Native agents.
- Leverage AI and human expertise to manage customer support tickets efficiently.
- Offer 24/7 multichannel support, including email, chat, and social media.
- Automate common queries with AI while escalating complex issues to humans.
- Integrate seamlessly with major ecommerce platforms for a cohesive workflow.
- Provide real-time analytics to monitor customer satisfaction and team performance.
- Customize support solutions to fit your brand's unique needs and challenges.
- Streamline returns and warranties with integrated reverse logistics and replacement processing.
- Automate order cancellations, enhancing customer experiences by swiftly processing cancellations and adjustments.
- Facilitate automated subscription changes, leveraging AI to streamline customer subscription inquiries and adjustments.
- Simplify the refund process, automating calculations based on order history for quicker, customer-friendly resolutions.
- Enhance customer support with AI precision, offering instantaneous responses and tailored solutions across multiple channels.
- Integrate seamlessly with Shopify and Gorgias, automating customer service tickets with personalized, AI-driven responses.
One Pilot's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
StateSet ReSponse's pricing starts at $350 per month for the Pro plan, which includes 1 Multimodal RAG AI Agent, personalized responses, a configurable knowledge base, and other advanced features. The plans are structured with increasing levels of functionality and integrations, ranging from the $350 per month Pro plan up to the $1,070 per month Scale plan for larger businesses with more complex customer service needs.
One Pilot is engineered to enhance customer support through seamless integrations with leading ecommerce and support platforms. Popular integrations include:
- Shopify
- Magento
- WooCommerce
- BigCommerce
- Zendesk
- Freshdesk
These highlight D2C brands from our database all currently leverageÂ
One Pilot
 in their tech stack:
Birchbox
Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.
These highlight D2C brands from our database all currently leverageÂ
StateSet ReSponse
 in their tech stack:
Begin Health
Health & Wellness
begin is a children's nutrition health company that empowers parents with the knowledge and tools to optimize their children's well being. Its first product, Begin Growing-up Prebiotics is an unflavored blend of fiber powder that can be mixed into drinks or food to support kids digestive health and regular bowel movements.
Jones Road
Beauty
Jones Road was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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