CX & Support
Considering adding either Reamaze or StateSet ReSponse to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Reamaze and StateSet ReSponse to see which one is right for your ecommerce brand.
Re:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. It integrates directly with Shopify so you can access order data instantly and edit orders, process refunds, and update customer/order data right within support conversations.
The ReSponse App instantly responds to customers based on your company data; reducing first response times and resolution delays. You get AI powered automation for your CX team needs, without the AI hallucinations.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
- Streamline returns and warranties with integrated reverse logistics and replacement processing.
- Automate order cancellations, enhancing customer experiences by swiftly processing cancellations and adjustments.
- Facilitate automated subscription changes, leveraging AI to streamline customer subscription inquiries and adjustments.
- Simplify the refund process, automating calculations based on order history for quicker, customer-friendly resolutions.
- Enhance customer support with AI precision, offering instantaneous responses and tailored solutions across multiple channels.
- Integrate seamlessly with Shopify and Gorgias, automating customer service tickets with personalized, AI-driven responses.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
StateSet ReSponse's pricing starts at $350 per month for the Pro plan, which includes 1 Multimodal RAG AI Agent, personalized responses, a configurable knowledge base, and other advanced features. The plans are structured with increasing levels of functionality and integrations, ranging from the $350 per month Pro plan up to the $1,070 per month Scale plan for larger businesses with more complex customer service needs.
Reamaze integrates with a wide range of platforms to offer comprehensive support and engagement solutions. Key integrations include:
- Shopify
- Magento
- WooCommerce
- Slack
- Mailchimp
- Stripe
- Zapier
The most popular and relevant integrations offered by StateSet ReSponse include:
- Gorgias
- Shopify
- Zapier
- Salesforce
- Slack
- Microsoft Teams
- Klaviyo
- ActiveCampaign
These highlight D2C brands from our database all currently leverageÂ
Reamaze
 in their tech stack:
BlissyBlissy is a brand that specializes in the production of silk pillowcases and other silk bedding products. Silk pillowcases are known for their luxurious feel and several potential benefits for skin and hair.
RoarkRoark is a men's clothes, bags and accessories born on the road - inspired by the founders expeditions in search of Roark.
CannCann gives everyone from the cannabis curious to the cannabis connoisseur a social beverage alternative that is better for the mind and body. Soon, there will be beer, wine and Cann at every social occasion.
These highlight D2C brands from our database all currently leverageÂ
StateSet ReSponse
 in their tech stack:
Begin HealthHealth & Wellness
begin is a children's nutrition health company that empowers parents with the knowledge and tools to optimize their children's well being. Its first product, Begin Growing-up Prebiotics is an unflavored blend of fiber powder that can be mixed into drinks or food to support kids digestive health and regular bowel movements.
Jones RoadBeauty
Jones Road was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone.