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CX & Support
Considering adding either Richpanel or Zipchat AI to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Richpanel and Zipchat AI to see which one is right for your ecommerce brand.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.
Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
Zipchat AI offers a smart AI chatbot designed for boosting sales and improving customer service in e-commerce. It quickly learns about your products and shop to give personalized help and product suggestions. This means more sales and happy customers. Zipchat AI is designed for e-commerce and integrates perfectly with Shopify, making it easy to use. It's all about helping your store sell more and keep customers satisfied, 24/7. All 100% handled by your custom AI, set-up in less than 3 minutes.
- Centralize customer support from email, chat, and social media into one platform.
- Automate service with AI bots for common inquiries, freeing up staff for complex cases.
- Offer self-service options through a customizable Help Center integrated on your site.
- Personalize customer interactions with a unified view of their purchase history.
- Generate detailed reports on support performance, customer satisfaction, and trends.
- Seamlessly integrate with leading ecommerce platforms for streamlined operations.
- Train ZipChat in just 3 minutes and automate customer interactions efficiently.
- Offers multilingual support to cater to global customers in over 90 languages.
- Utilizes advanced scraping technology for precise and instant answers.
- ZipChat's AI improves over time, learning from each conversation to enhance future interactions.
- Provides a no-code setup, making it accessible for e-commerce businesses without technical expertise.
- Customizable chat interface ensures consistency with your brand's aesthetics.
Richpanel's pricing starts at $9 per month for the Base plan, which includes 3 users. The plans are structured with increasing levels of functionality and user counts, ranging from the $9 per month Base plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Zipchat AI's pricing starts at $49 per month for the Starter plan, which includes 500 replies per month, 1,000 webpages stored, and 2 stores. The plans are structured with increasing levels of functionality and reply/storage capacity, ranging from the $49 per month Starter plan up to the $499 per month Scale plan for larger businesses with more advanced customer service needs.
Richpanel offers a wide range of integrations to help businesses streamline their customer support operations. Some of the most popular and relevant integrations include:
- Shopify
- Aircall
- Hubspot
- Instagram
- Facebook
- Klaviyo
- Amazon
These highlight D2C brands from our database all currently leverageÂ
Richpanel
 in their tech stack:
Sene
Sene offers custom-made, sizeless jeans designed to provide a flattering fit for people of all shapes and sizes, using a thorough quiz and AI to ensure the perfect match. Sene emphasizes sustainable and ethical practices, including a commitment to reducing waste through unlimited remakes and alterations.
Rejuvia
Rejuvia's all-natural oral sprays help you fall asleep faster, feel less stressed during the day and live a happier life. The oral sprays are formulated with organic, clinically-backed ingredients.
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Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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